GCI · 22 hours ago
Applications Engineer II
United States
Full-time
Remote
Mid Level
4+ years expGCI is a telecommunications company seeking an Applications Engineer II to provide technical support and oversee the design and testing of applications for enterprise-wide systems. The role involves managing vendor relationships, ensuring compliance with service level agreements, and monitoring application performance to enhance user experience.
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Responsibilities
Responsible for support of enterprise-wide system(s)
Analysis, testing, and implementation of system modifications, configuration, and vendor patches
Analysis, testing, and implementation of solutions to remediate Incidents and Requests
Analysis and tuning of system performance
Determination of on-going needs for hardware and software upgrades
Creation and maintenance of systems documentation
Performance of root cause analysis of production problems and development of both long term and short-term solutions
Participation in project requirements gathering, design, development, and implementation phases as system subject matter expert
Providing user training for the system(s)
Function as primary IT resource in testing and implementing system changes related to changes in company business processes and responsible for maintaining productive vendor relationships
Resolution of outstanding production issues that stem from faults in vendor system
Ensuring vendor compliance with service level agreements
Responsible for application performance management
Monitoring performance and availability of applications
Managing end-to-end quality user experience
Working with responsible parties to identify and resolve root cause issues
Produce metrics and scorecards
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Bachelor's degree in computer technologies, information technology/systems or related field
Minimum of four (4) years of experience in Application Engineer or in an IT environment or relevant field
Preferred
Cherwell Development with API Integration experience
Telecommunications experience
Other telecom industry or job specific certifications
Company
GCI
GCI is a brand strategy agency providing media, audiovisual content, and social networking services.
11-50 employees
H1B Sponsorship
GCI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (2)
2021 (2)
Funding
Current Stage
Early StageRecent News
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