True Connection Communities · 1 day ago
Resident Experience Director
Pine Ridge of Garfield, Clinton Township, MI, US
Full-time
Onsite
Director/ExecutiveTrue Connection Communities is a rapidly growing Senior Housing platform focused on the Active Adult and Independent Living segments of the business. The Resident Experience Director is responsible for developing and delivering programs that engage residents in various activities promoting wellness, while also overseeing referral programs and collaborating with the sales team.
CommunitiesElder CareHealth CareResidential
Responsibilities
Provides outstanding services to all residents, family members, responsible persons, and visitors
Follows company policies, signature program guidelines, including TCC wide themed programming, and expectations when leading activities
Develops and delivers full activity programs seven days a week including a minimum of 5 programs daily on the life enrichment calendar
Utilizes calendar creation technology and encourages residents to access and interact with the digital calendar. Provides related support to residents as needed to ensure effective utilization of the digital calendar
Directs scheduling and coordination with third party vendors to ensure all third party led programs are executed as scheduled
Conducts/leads majority of programs in Independent Living
Trains, supports, and instructs team members and volunteers to assist with activities as needed
Plans, coordinates, and helps implement decorations for special events, seasons, and holidays, ensuring decorations meet company standards
Coordinates family functions and events, including quarterly family, friend, and resident referral events
Plans and attends weekly excursions
Manages needed supplies for planned activities
Assists with transportation for activity outings and regularly scheduled group trips
Drives the company vehicle for resident activities and appointments when needed, if certified and approved to do so
Works collaboratively with the Sales Team to plan, lead, and participate in quarterly large prospect events and monthly elevated prospect events
Engages residents in planning and running resident led programming based on resident need and interest
Is responsible for the resident, family, and friend referral program including meeting community specific lead generation and move in goals for the referral program
Partners with residents and the local community to provide community in-reach through clubs, organizations, and activities based on resident interest and involvement
Utilizes available technology to promote community programming, capture authentic experiences, and connect with residents, families, and prospects
Consistently captures photos of residents, programming events, and community life and submits them to the social media marketing team
Assists in obtaining resident and family testimonials and assists residents in completing necessary surveys
Carries out other duties as assigned by the Executive Director to ensure smooth operation of programs and to meet resident needs
Works collaboratively with Executive Director to create a positive, hospitality-oriented atmosphere for all associates and residents
Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations
Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community, including but not limited to participating in weekly power hours, making phone calls, talking with prospective residents and family members, and utilizing available technology to connect with prospective residents
Participates in new resident orientation from time of deposit to time of move in, making new residents feel welcome and included and encouraging connections between new depositors, residents, and community staff
Attends and actively participates in company-hosted webinars, meetings and other trainings as scheduled
Independent Living - Leads a minimum of 4 activities per day that cannot be run by Residents initially
Helps Residents create community groups including resident led programs, clubs, and committees
Performs other related duties as assigned
Works collaboratively with Executive Director and other department heads to create a positive, hospitality-oriented atmosphere for all associates and residents
Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations
Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community, including assisting at events when needed
Works with Executive Director to effectively train, coach, reward and discipline all subordinates in a timely manner
Completes all departmental-related reports in an accurate and timely manner
Attends and actively contributes relevant departmental information at daily Stand-Up Meeting
Attends and actively participates in company-hosted webinars, on-site meetings, regional meetings and national meetings as scheduled
Completes in a timely manner all required trainings to maintain appropriate certifications and credentials for position
Meets with all new residents within timeframe set by Executive Director
Participates in the Manager-on-Duty program, including covering weekends on a rotating basis, as assigned by the Executive Director
Qualification
Required
High school diploma or GED required
Experienced in activity planning, preferably with seniors
Experienced and interested in working with seniors
Excellent communication and time management skills
Basic typing skills and computer knowledge to include familiarity with MS Word and other pertinent software
Is creative, energetic, enthusiastic, patient, flexible, encouraging, and team oriented
Displays patience, tact, enthusiasm, and a cheerful disposition
Creates a positive atmosphere for residents with an engaging variety of activities
Promotes the community in a positive manner and effectively communicates community values to Residents, families, and team members
Possesses creative activity and organizational skills
Mature, pleasant, friendly, and cheerful personality
Must be able to be flexible in work schedule to accommodate special events and evening/weekend programs
Valid state driver's license and clean driving record
Benefits
Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
Paid Parental Leave, Short-term & Long-term Disability
Industry-leading PTO
Paid Holidays
401k program; Including match
Tuition reimbursement
Staff development courses & free online training courses
Paid training
Bonus programs
Employee Assistance Program (EAP)
Employee/Resident Referral Bonuses
Company
True Connection Communities
True Connection Communities provides elder care residential services.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Pusateri
CEO
Recent News
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