First Security Bank Montana - Div. of Glacier Bank · 19 hours ago
Customer Support Specialist
Belgrade, MT
Full-time
Onsite
New Grad, Entry LevelFirst Security Bank Montana, a division of Glacier Bank, is seeking a Customer Support Representative. The role involves servicing incoming customer calls, answering inquiries, and resolving account issues while providing exceptional customer service.
CommunitiesFinTechVenture Capital
No H1B
Responsibilities
Have extensive contact with customers, the general public and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance overall efficiency and image of the bank
Answer incoming telephone inquires, determine the needs of the caller, and minimize the caller’s time and effort in resolving their concern, with prompt and extraordinary service
Correctly and efficiently transfer calls to outside offices and staff members
Process telephone transfer requests, check orders, stop payments, debit card maintenance
Provide customer service on ACH and ATM inquiries and disputes, online banking inquires and resets, loan payments
Provide statement printouts and check copy requests
Basic knowledge of bank products to include deposit products such as checking, savings, money market, CD’s, online banking products, debit cards; and lending products such as consumer loans and HELOCs
Refer services and products to include sweeps, AFTs, telephone banking, online banking products, ODP’s. Promote Tell-A-Friend
Proper usage of Jack Henry as well as other supported systems i.e. PassPort, Netteller, 4Sight, Synergy, PowerLink, FI Management, RSA
Provide viable options to meet customer needs, while conforming to Bank regulations and policies and following the Service Pledge
Basic knowledge of compliance and regulatory issues. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date
Other miscellaneous duties as assigned
Regular and predictable attendance to accomplish job duties to provide in-person contact
Qualification
Required
High School Diploma or equivalent GED
Excellent customer service skills
Must have the ability to work quickly and accurately in a professional manner
Provides leadership by setting the example for his/her coworkers to follow
Knowledge of bank services and products
Familiar with 10 key, phone system and computer keyboard
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by due date
Regular and predictable attendance to accomplish job duties to provide in-person contact
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
Must be able to work extended hours or travel off site whenever required or requested by management
Must be capable of regular, reliable and timely attendance
Must be capable of climbing / descending stairs in an emergency situation
Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes
Preferred
Previous bank experience preferred
Benefits
Medical
Dental
Vision
Life insurance
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan
401(k)
Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Generous Paid Time Off (PTO) plan
Paid holidays
Company
First Security Bank Montana - Div. of Glacier Bank
First Security Bank is the community bank choice for southwest and central Montanans.
Founded in 1919
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Carissa Haas
Chief Financial Officer
Company data provided by crunchbase