Harbor IT · 10 hours ago
Tech Support Specialist
Denver, CO
Full-time
Hybrid
Entry, Mid Level
$30/hr - $39/hr
2+ years expHarbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting-edge Cybersecurity, IT, and Cloud Services. They are seeking a skilled and customer-focused Technical Support Specialist to provide hands-on IT support and systems administration for end users across diverse environments.
ISPNetwork HardwareSoftwareVoIPWeb Hosting
Hiring Manager
Micah Ralph
Responsibilities
Serve as a primary point of contact for user support requests, providing assistance with desktops, laptops, mobile devices, applications, and collaboration tools
Troubleshoot hardware, software, network, and application issues, escalating as needed while maintaining ownership of client communication
Administer and maintain Active Directory, Office 365, and Exchange environments, including user account setup, password resets, and group policy management
Support Microsoft Windows (XP–11) and macOS systems, ensuring reliability and security for end users
Configure, maintain, and troubleshoot VoIP systems and mobile device deployments
Assist with system updates, patches, and endpoint security
Document troubleshooting steps and resolutions within ticketing and ITSM systems
Participate in device imaging, onboarding/offboarding, and asset inventory tracking
Provide remote and occasional on-site support to ensure smooth operations across distributed teams
Contribute to process improvement initiatives by identifying recurring issues and suggesting solutions
Qualification
Required
2–4 years of experience in IT support, help desk, or systems administration
Hands-on experience with Microsoft 365, Exchange (on-premises and hybrid), and Active Directory administration
Knowledge of networking fundamentals (DNS, DHCP, VPN) and experience troubleshooting connectivity issues
Strong communication and customer service skills with the ability to translate technical concepts into plain language
Preferred
Familiarity with virtualization (VMware, Hyper-V) and cloud platforms (Azure)
Experience using ticketing systems such as ConnectWise, ServiceNow, or Spiceworks
Certifications such as CompTIA A+, Network+, or Microsoft MTA are a plus
Benefits
Opportunity to work with diverse technologies across enterprise-level environments.
Exposure to advanced infrastructure, networking, and cloud systems with a clear path for career growth.
Collaborative team culture with ongoing training and professional development.
Competitive compensation, benefits, and opportunities for advancement.
Company
Harbor IT
We are not merely a provider that handles firewalls and answers calls.
201-500 employees
H1B Sponsorship
Harbor IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$37M2006-09-11Acquired
2005-03-03Series C· $37M
Leadership Team
Greg Bertschmann
CEO & President
Michael Sullivan
Chief Operating Officer
Company data provided by crunchbase