Kennedy Krieger Institute · 1 day ago
Scheduling Coordinator I (Care Center)
Baltimore, MD
Full-time
Onsite
Entry Level
$36K/yr - $59K/yr
1+ years expKennedy Krieger Institute is seeking a Scheduling Coordinator I to manage patient scheduling and coordinate payment arrangements for outpatient and day programs. The role involves collecting patient information, scheduling appointments, and maintaining communication with patients and clinics to ensure efficient service delivery.
CommunitiesEducationHealth Care
Responsibilities
Schedules new and follow-up patient appointments, ensuring that appointments are confirmed prior to the date of service and Epic charge estimates are provided both verbally and in writing at the time of appointment scheduling
Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries and questions, and provides accurate and timely follow-up
Ensures clinic waitlist letters are sent to parents/families in a timely manner
Continually monitors scheduling, moving patient appointments if necessary to maintain the highest level of efficiency and patient satisfaction
Tracks all new and follow-up patients using the scheduling system and works with providers and other Care Centers to ensure proper scheduling related to patient needs
Maintains and updates scheduling templates (such as personal leave requests) for all providers
Maintains regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity
Responds to patients, families, and clinic issues in a timely and professional manner
Provides routine financial counseling and seeks assistance from the supervisor when obtaining answers to resolve patient issues
Logs all incoming/outgoing scheduling communication with outside provider added to the principal responsibilities and physical requirements sections
Retrieves and assesses system information related to insurance authorization for patient services from the Patient Access department
Completes intakes by obtaining and documenting patient clinical, demographic, and insurance information in Epic system
Communicates with appropriate clinical department staff for approval or appropriateness of intake
Finalizes the intake by communicating disposition to family and/ or referral source
Searches for and documents previous appointments or requests for services by internal and external referral sources
Creates appropriate Epic referrals for appointments to be scheduled
Maintains daily log of intakes done, including number of calls, types of callers, and durations of calls
Collects, tracks, and processes quality improvement and patient tracking data as needed
Qualification
Required
High School diploma or equivalent required
Minimum 1-3 years of experience with patient registration, scheduling, and/or coordinating patient services required
Preferred
Associate's degree or higher in human services, healthcare administration, or related field preferred
Company
Kennedy Krieger Institute
Kennedy Krieger Institute helps children and young adults with disorders of the brain, spinal cord, and musculoskeletal system.
1001-5000 employees
H1B Sponsorship
Kennedy Krieger Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (13)
2023 (8)
2022 (15)
2021 (11)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.99MKey Investors
Government of United States of AmericaFCC
2023-01-15Grant· $1M
2020-05-19Grant· $0.99M
Leadership Team
Bradley Schlaggar
President and CEO
Amy Bastian
Chief Science Officer
Recent News
2026-01-11
Medical Xpress - latest medical and health news stories
2025-08-26
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