Parkridge Valley · 13 hours ago
Customer Service Liaison
Chattanooga, TN
Full-time
Onsite
New Grad, Entry LevelParkridge Valley is committed to providing excellent patient care and is seeking a Customer Service Liaison to enhance the patient experience. The role involves managing calls, monitoring alarms, and maintaining documentation while ensuring patient and visitor safety in the facility.
Hospital & Health Care
Responsibilities
Receive calls over switchboard console and appropriately connects calls to the requested extensions
Monitors and responds to alarms appropriately, e.g. Fire Alarm, Code Blue Alarms, Medical Gas, Boiler and Security/Panic Alarms
Completes documentation as required in a timely manner, e.g. Incident Log Book, On Call Team Logs
Operates overhead paging system
Operates beeper/paging system/Lynx
Demonstrates competency in computer software and equipment utilized in the department, e.g. ARC, Meditech, SharePoint, Microsoft Office, etc
Other responsibilities as assigned per facility or by the management team
Enter patient demographics and/or charges for Parkridge Professionals
Process checks for Parkridge Professionals
Generate the 2nd Floor Waiting Room Daily Schedule each night based on the daily schedule from Day Surgery and the Cardiac Recovery Unit
Coordinates with business office meal ticket monies
Keep daily log for 'petty cash' box
Give and receive daily deposits from Registration and Dietary
Validate and document vehicle sign ins/outs
Coordinates with RESPOND on individuals presenting and/or calling for potential assessment and entering information on the Master Client Assessment Log
Pre-register patients who present for RESPOND assessment utilizing the completed 'Welcome to Valley' form
Assemble the 'Welcome to Valley' form and RESPOND packets
Monitors the front lobby milieu to maintain patient/visitor safety
Maintains log for medical consults/H&P’s and provides the MD’s with their paperwork upon arrival
Registration responsibilities, e.g. capturing basic patient information
Qualification
Required
High School Graduate / GED
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
Parkridge Valley
Parkridge Valley offers behavioral health and addictive disorder treatment services for children, adolescents and adults at four distinctive campuses including Parkridge Valley Adult and Senior, Parkridge Valley Child and Adolescent campus, Parkridge Valley Cleveland and Parkridge Valley West.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase