Ebco Inc. · 1 day ago
Customer Service - Materials Planner
Cedar Falls, IA
Full-time
Onsite
Senior Level
5+ years expEbco Inc. is seeking a Customer Service - Materials Planner who will be responsible for managing customer orders and ensuring timely delivery. The role involves resolving customer issues, providing exceptional service, and coordinating with the supply chain team to meet customer requirements.
IndustrialPlastics and Rubber ManufacturingWholesale
Responsibilities
Review, process, and monitor customer orders and forecasts for assigned customers
Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information
Manage all ongoing business matters for assigned customer accounts
Provide world class customer service to exceed customer expectations
Resolve customer complaints verbally and electronically via email
Maintaining EDI feeds and connections for multiple customers
Initiate and expedite production with supply chain team based on customer requirements
Escalate customer issues to Quality Manager as needed
Other duties as assigned
Qualification
Required
5 years of relevant work experience, preferably with a focus on customer service
Strong Written and Verbal Skills Required
Strong problem-solving skills
Self-starter with attention to detail and organizational skills
Capable of Forming and Maintaining Relationships with Customers
Proficiency in Microsoft Office Suite and strong knowledge of Excel
Strong Understanding of Global Supply Chain, including ocean and air shipments
Preferred
Bachelor's degree, preferred
Experience with EDI
Knowledge of Microsoft Great Plains Software, preferred
Company
Ebco Inc.
Ebco is a world class supplier of engineered rubber products for industrial applications.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ray Bernardo
Chief Executive Officer
Ben Bernardo
Chief Operating Officer
Company data provided by crunchbase