AMADA AMERICA, INC. · 10 hours ago
Technical Support
Schaumburg, IL
Full-time
Hybrid
Entry Level
$60K/yr - $70K/yr
2+ years expAMADA AMERICA, INC. is seeking a Technical Support professional who will provide onsite and remote technical support for end users. The role involves troubleshooting a variety of systems including desktop, laptop, and audiovisual equipment, while also assisting with daily IT operations.
Artificial Intelligence (AI)Manufacturing
No H1B
Responsibilities
Support and troubleshoot A/V equipment including conference room displays, projectors, video conferencing systems (Google Meets, Teams, Webex, and Zoom) and audio systems
Install, configure, upgrade for new or existing desktop/laptop software and hardware, desk phones and mobile devices
Provide onsite, remote and phone support for troubleshooting, including PC/laptop hardware, software, desk phones, tablet and Smartphone
Assist with phone system and backups
Assist with maintenance of onsite desktops, laptop, monitors, printers, copiers, video conference system, fax machines
Maintains parts inventory and logs all services/repair activity
Learn and understand basic knowledge on Windows Servers and networking tools and utilities
Assist with maintenance of Windows servers 2019 through current versions
Perform other tasks as assigned by management
Qualification
Required
Provide onsite and remote technical support to end users, including desktop and laptop systems, mobile devices, and audiovisual equipment
Support and troubleshoot A/V equipment including conference room displays, projectors, video conferencing systems (Google Meets, Teams, Webex, and Zoom) and audio systems
Install, configure, upgrade for new or existing desktop/laptop software and hardware, desk phones and mobile devices
Provide onsite, remote and phone support for troubleshooting, including PC/laptop hardware, software, desk phones, tablet and Smartphone
Assist with phone system and backups
Assist with maintenance of onsite desktops, laptop, monitors, printers, copiers, video conference system, fax machines
Maintains parts inventory and logs all services/repair activity
Learn and understand basic knowledge on Windows Servers and networking tools and utilities
Assist with maintenance of Windows servers 2019 through current versions
Perform other tasks as assigned by management
Familiarity with modern A/V systems and platforms such as Google Meets, Cisco Webex, Microsoft Teams and conference room integrations
Knowledge of Windows Server environments and basic networking
Experience with Windows 11, MacOS, Linux, iOS, android and limited networking required
Experience with Windows servers 2019 through current versions helpful
Minimum of 2 years' experience in Information Technology or computer related degree
Graduate of accredited college or equivalent experience
Detail oriented with ability to work independently and prioritize multiple tasks
Strong communication skills and interpersonal skills
Ability to work harmoniously with others
Company
AMADA AMERICA, INC.
Amada America, Inc. develops and supplies machine tools.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Michael Webber
COO
Company data provided by crunchbase