Universal Studios Hollywood · 15 hours ago
Vice President, Technology Operations
Universal City, CA
Full-time
Hybrid
Director/Executive
$235K/yr - $325K/yr
12+ years expNBCUniversal is one of the world's leading media and entertainment companies, and they are seeking a Vice President, Technology Operations to oversee technology services for Universal Studios Hollywood. This role is responsible for ensuring operational excellence in technology services, collaborating cross-functionally, and driving transformational change through strategic technology initiatives.
Location Based ServicesMusic
Responsibilities
Lead and oversee destination technology services including applications, infrastructure/network, and field services
Drive simple, scalable, flexible, secure, and cost-effective technology design & operations; build scalable processes & methodologies for providing technology services that are integrated to the global service model
Manage operational excellence across all technology services using metrics, KPI’s, automation, and processes; provide a formal monthly technology operations report describing the state of technology services
Ensure technology operations/response & coverage 24 x 7, 365 days a year for the destination; be the single technology escalation point for senior leadership team; manage technology continuity plans in case of events or special circumstances
Incorporate high quality automation of processes, DevOps, quality engineering and management release, cloud into every-day work
Act as key subject matter expert on scalable technology services and operational reliability/excellence
Lead by example & oversee a team of technologists (full-time employees, project hires, and partner resources) from different backgrounds to deliver best-in-class solutions
Achieve 99.5% platform reliability and uptime of all technology services to ensure superior “Digital Show Quality” for Universal’s guests and team members
Drive focus on operational excellence throughout the organization & partners, including (but not limited to) processes, governance, efficient working approaches, collaboration
Serve as the senior most technology leader to the destination leadership team (SLT) and represent the interests of the site and global strategy in a balanced way
Communicate all technology trends & initiatives to the site SLT; facilitate technology showcases and sharing to help drive engagement and awareness on technology trends & risks
Support all corporate initiatives for shared service integration in cybersecurity and workplace productivity
Serve as leader of strategic initiatives (technology solutions, transformation, modernization, business expansion) for UOR
Proactively collaborate and establish best practices through engagement and partnership with technology solutions teams, site teams, vendor partners, and corporate partners
Supervise and mentor direct reports/team members in day-to day management and administration
Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking
Promote working culture of accountability and technology depth to support Universal’s physical and virtual business aspirations
Drive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization
Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences
Manage appropriate departmental budgets; review/approve related budget expenditures with “act as an owner” mentality
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Consistent attendance is a job requirement
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Business Administration, or highly-relevant equivalent experience is required
12+ years' experience in enterprise/shared/infrastructure IT services; platform operations & proven success managing reliability of applications & infrastructure
Deep experience managing SLA's, operational excellence, and IT service management
Experience managing 24 x 7, 365 operations using automation & metrics
Experience managing field/site IT operations in highly time sensitive environments
Experience in coordinating shared services across large corporate entities
Experience in large scale technology implementations & program planning
Firm working knowledge of computer systems, networks, APIs, and cyber security controls
Preferred
Master's degree is preferred
Ability to engage and lead in highly dynamic, time-bounded, and multi-stakeholder situations with empathy and understanding
Ability to dispassionately make and execute quality, risk-informed decisions
Ability to communicate ideas and concepts clearly, simply, and at speed
Ability to drive and build consensus among business, partners, and Team Members at all levels within an organization
Demonstrated experience developing data solutions in 'bi-modal' technology environments that combine digital/agile with enterprise/monolithic applications
Experience in executive communication, business-focused data story-telling, relationship building and decision making; expert at stakeholder and partner management
Ability to develop and deliver C-Level executive presentations and business cases
Ability to manage and achieve financial, strategic, and operational objectives
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply to technical & non-technical audience
Proven ability to maintain a high-level of client service
Demonstrated ability to define and execute strategic initiatives
Demonstrated ability to effectively manage departmental budgets
Benefits
Medical
Dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
A variety of other discounts and perks
Company
Universal Studios Hollywood
Universal Studios Hollywood is a film studio and theme park in the Universal City community of the San Fernando Valley.
Founded in 2002Universal City, California, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stacey Quinealty
Creative Director, Audio and Video Design
Recent News
The Orlando Sentinel
2026-01-20
2025-12-05
Company data provided by crunchbase