Veeva Systems · 3 hours ago
Senior Product Manager - Patient CRM
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $200K/yr
5+ years expVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Senior Product Manager for Patient CRM, you will be the primary architect of the patient-centric vision within the Vault CRM ecosystem, collaborating with teams to ensure the platform meets the unique requirements of Patient Support Programs and Patient Services.
BiotechnologyCRMEnterprise SoftwareSoftware
Responsibilities
Contribute to the Patient CRM Roadmap: Own the strategy and delivery of the features specific to patient recruitment, enrollment, and long-term engagement processes
Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate patient-specific requirements into the core platform. You will ensure that core capabilities are optimized for the high-touch, high-security nature of patient services
Industry Representation & Thought Leadership: Represent the product team at Patient Services and Hub-focused events. You will share our vision for the future of patient orchestration and gather market intelligence to inform our strategy
Requirement Synthesis: Translate the complexities of patient journeys, including reimbursement, clinical trial support, and therapy adherence, into technical specifications
AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently
Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption
Qualification
Required
HealthTech Industry Expertise: Minimum of 5 years of experience in Patient Services, Hub Operations, Field Reimbursement, or Product Management for patient-specific software. You must have a deep understanding of HIPAA, GDPR, and patient privacy regulations
Software Product Management: 3+ years of PM experience at a software company, with a proven track record of owning and launching enterprise-grade SaaS products
Strategic Influence: Demonstrated ability to work across multiple product teams to influence roadmaps and drive shared goals in a complex, matrixed PM environment
Analytical Rigor: Exceptional problem-solving skills with a 'show me the data' mindset to uncover the 'why' behind customer needs
Technical Execution: Experience writing detailed requirement specifications, managing backlogs, and leading engineering teams in an agile environment
Communication: Superior ability to translate Patient Services 'shop talk' into technical requirements for developers and executive-level visions for customers
Preferred
Experience with conversational AI, recommendation engines, or large language models (LLMs)
Deep knowledge of benefit verification, prior authorization and co-pay assistance
Experience with configurable enterprise SaaS solutions
Prior exposure to the Veeva Vault Platform
Background in software development or computer science
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5001-10000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (60)
2023 (52)
2022 (73)
2021 (55)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Mitch Wallace
Retired - Co-Founder and VP Operations
Recent News
2026-02-03
2026-01-09
2026-01-06
Company data provided by crunchbase