Sonesta International Hotels · 4 days ago
Outlet Supervisor / Restaurant Event Coordinator
Cambridge, MA
Full-time
Onsite
Mid Level
$27/hr - $29/hrSonesta International Hotels is the 8th largest hotel company in the U.S. and is focused on delivering exceptional service and experiences. The Outlet Supervisor/Restaurant Event Coordinator assists in managing food and beverage outlets and coordinates events for large groups, ensuring guest satisfaction and operational efficiency.
Asset ManagementEventsHospitalityHotelLeisureLifestyleReal EstateTravel
Responsibilities
Responsible for assigned shift, assisting in overall management
Order daily supplies
Follow up on established training steps
Handle guest comments and complaints
Ensure guest satisfaction
Stay on the floor during peak hours
Observe, teach, and correct staff's service
Examine food preparation
Examine beverage presentation
Maintain condition of F&B Outlets
Administrative responsibilities
Prepare maintenance requests and follow-up
Monitor cost control including but not limited to labor and payroll
Check bar controls, shot glass use, red lining, and bottles totally empty
Must be familiar with and adhere to all liquor liability laws:
Must know emergency procedures (including CPR) and work to prevent accidents
Perform any other duties assigned by management
Ability to work as a server, bartender, and/or host to cover shifts as needed
Ability to lead by example. Prepare and conduct disciplinary situations with employees
Ability to communicate clearly with all departments, being proactive to resolve issues
Ability to solve guest problems, recover the guest and create an amazing experience
Ability to open and close all outlets, to include the closing of the employees’ banks
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Qualification
Required
Track record of delivering exceptional guest and client experience
Demonstrable expertise in analysis and action taking
Excellent oral and written communication skills and the ability to interact patiently, tactfully, and diplomatically with internal and external guests
Excellent organization skills
Appropriate professional appearance and demeanor
Proficient in Microsoft Word, Excel and PowerPoint
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Company
Sonesta International Hotels
Sonesta facilitates a number of hotels and resorts that provide professionals, couples, and families with accommodations.
Founded in 1937
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Murray
President & CEO
Jordan Langlois
Senior Vice President, Franchise Operations at Sonesta Hotels / RLH Corporation
Recent News
Hotel Management Network
2026-02-02
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-12-02
Company data provided by crunchbase