Verida, Inc. · 2 days ago
After Hours Customer Service Representative
Chattanooga, TN, US
Full-time
Onsite
Entry, Mid Level
2+ years expVerida, Inc. is seeking an After Hours Customer Service Representative to supervise staff in accordance with company policies and procedures. The role involves working directly with management to achieve call center performance and contractual compliance objectives while coaching and mentoring staff to ensure optimum performance levels.
Government Administration
Responsibilities
Ensures adherence to Call Center Policies and Procedures
Ensure calls are handled efficiently, accurately, and in a timely manner
Assists staff in resolving complaints or escalated calls
Coach and mentor staff to achieve optimum performance levels
Monitor personnel performance and participate in employee performance reviews
Responsible for staff scheduling to include: employee training/re-training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations
Work with Call Center Manager to analyze call center volume. Make recommendations to staffing levels in order to meet Grade of Service goals
Communicate and coordinate with other Supervisors to ensure Call Center performs as a cohesive unit and meets performance goals
Complete human resource paperwork
Other duties as assigned
Qualification
Required
Ability to work well with people. Strong leadership skills
Exceptional organization and time management skills
Positive attitude, good judgment, and strong work ethic
Demonstrate excellent interpersonal communication skills
Strong computer skills. Proficiency and speed working in all Microsoft Office products
Strong organizational skills, including time management and documentation
Knowledge of telephone call center systems
Associate's Degree from an accredited college or university and/or commensurate experience in the areas of call center supervisory position
Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint)
Preferred
Previous supervisory experience preferred; at least two or more years of Customer Service experience in a Call Center environment
Company
Verida, Inc.
Verida is a minority-owned, non-emergency medical transportation (NEMT) management company based in Villa Rica (30 miles west of Atlanta), Georgia.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Kinard
Chief Financial Officer
Company data provided by crunchbase