Universal Property & Casualty Insurance Company · 17 hours ago
Marketing Contact Center Representative
United States
Full-time
Remote
Entry Level
1+ years expUniversal Property & Casualty Insurance Company is committed to passion and customer focus in their business. They are seeking a Marketing Contact Center Representative to manage agency relationships, train agents, and support marketing and strategic growth plans.
BankingCommercial InsuranceFinancial ServicesInsurance
Responsibilities
Manage an assigned multi-state agency territory
Develop and maintain professional and effective agency relationships
Host virtual video-conference meetings and trainings
Train new and existing agents on company products, procedures and guidelines
Deliver concise, valuable feedback regarding daily agency phone calls and trainings
Work with Call Center Manager in planning overall marketing, training and strategic growth plans for independent agencies
Monitor and report monthly agency production goals
Respond to communications in a timely and professional manner
Accomplish daily goals and perform other duties as assigned including inbound and outbound phone calls
Adhere to policies and procedures of employee handbook
Qualification
Required
Minimum 1 years' industry experience
Florida Insurance Licensure: 20-44 or 2-20
Strong ability to develop and maintain cooperative, positive, and trusting working relationships with our team
Ability to adapt to a changing environment
Experience in handling conflict situations with the utmost professionalism
Self-motivated and self-disciplined with the strong ability to work effectively and independently
Ability to use decision-making skills to offer options and resolve problems in a variety of contexts
Strong verbal and written communication skills, active listening, and a professional phone voice
Proficiency in Microsoft Office including Teams, Word, Excel and Outlook
Preferred
Fluency in multiple languages is a plus
Benefits
Industry leading medical, dental and vision insurance plan
401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
Generous PTO policy
Eligible for performance based bonuses
Company
Universal Property & Casualty Insurance Company
Universal Property & Casualty Insurance Company is a direct insurance to consumer online platform located in Fort Lauderdale.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
The Orlando Sentinel
2025-09-01
2025-05-29
Company data provided by crunchbase