Praxis Precision Medicines, Inc. · 9 hours ago
Service Desk Manager
United States
Full-time
Remote
Senior Level
$100K/yr - $122K/yr
7+ years expPraxis Precision Medicines is a clinical-stage biopharmaceutical company focused on developing therapies for central nervous system disorders. They are seeking a Service Desk Manager to lead the IT Support Team, ensuring excellent service delivery and managing technical issues effectively.
Alternative MedicineBiotechnologyHealth CareMedicalPrecision Medicine
Responsibilities
Manage day-to-day ticket intake performance and ensure SLAs are met or exceeded
Serve as the primary point of escalation for Tier I tickets, resolving issues or coordinating handoff to Tier II as needed
Support the Tier II team on ongoing IT maintenance and infrastructure projects
Identify and escalate trends in hardware and licensing needs before they impact the business
Coach, mentor, and develop a small team (3–4) of Tier I Service Desk Specialists
Partner cross-functionally with internal teams and external vendors to ensure seamless service
Develop documentation, workflows, and training to improve consistency and efficiency
Qualification
Required
4+ years of hands-on experience with Microsoft enterprise environments, including Entra ID (Azure AD), Microsoft 365, Defender for Endpoint, and related tools
3+ years of experience managing a service desk or IT support team
Proven ability to lead, coach, and develop Tier I support staff
Strong troubleshooting skills across hardware, software, and systems in a corporate environment
Demonstrated customer service orientation — responsive, clear, and empathetic in every interaction
Able to triage effectively, prioritize under pressure, and manage workload in a fast-paced setting
Experience with ITSM tools, endpoint management platforms, and remote support technologies
Detail-oriented, proactive, and highly accountable — you take ownership and follow through
Benefits
99% of the premium paid for medical, dental and vision plans.
Company-paid life insurance
AD&D
Disability benefits
Voluntary plans to personalize your coverage.
We match dollar-for-dollar up to 6% on eligible 401(k) contributions
Long-term stock incentives
ESPP
Discretionary quarterly bonus
Flexible wellness benefit
Generous PTO
Paid holidays
Company-wide shutdowns.
Company
Praxis Precision Medicines, Inc.
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance.
51-200 employees
H1B Sponsorship
Praxis Precision Medicines, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
Eventide
2026-01-06Post Ipo Equity· $575M
2025-10-16Post Ipo Equity· $525M
2024-03-28Post Ipo Equity· $200M
Leadership Team
Marcio Souza
President and CEO
Tim Kelly
Chief Financial Officer
Recent News
Clinical Trials Arena
2026-02-03
Company data provided by crunchbase