Fluke Corporation · 1 day ago
Associate, Customer Service
United States
Full-time
Remote
Entry Level
1+ years expFluke Corporation is seeking an Associate, Customer Service based in Pittsburgh, Pennsylvania, with a remote option available. This entry-level role aims to provide exceptional customer service while processing orders and addressing customer inquiries under guidance.
Electrical & Electronic Manufacturing
Responsibilities
Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions
Work with other departments and internal teams to assure prompt and professional resolution of customer requests
Responsible for processing customer purchase orders with highest level of accuracy and efficiency
Meet personal/team qualitative and quantitative targets
Ability to work effectively with team members to resolve customer issues
Maintain current knowledge of all product and service offerings
Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system
Requires strong attention to detail, outstanding resourcefulness, and the ability to work within a team setting
Qualification
Required
Associates Degree: Bachelor's Degree preferred
At least 1 year of customer service experience
Comprehensive knowledge of Windows software – Excel, Outlook, Word
Familiarity with CRM (Customer Relationship Management) systems and practices
Strong written and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Preferred
Oracle E Business Suites Order Management and/or Depot Repair experience
Experience working with distribution
Gas detection experience (sales, customer service)
Experience with Salesforce.com
Additional Language skills a plus
Company
Fluke Corporation
Fluke Corporation, a wholly owned subsidiary of Fortive Corporation (NYSE: FTV), is the world leader in the manufacture, distribution and service of electronic test tools and software.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jon Douyard
VP, Finance and CFO
Anil Urs
Chief Information Officer
Company data provided by crunchbase