University of Utah Health · 16 hours ago
Patient Billing Associate
Salt Lake City, UT
Full-time
Onsite
Mid Level
4+ years expUniversity of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The Patient Billing Associate role focuses on improving patient experience, resolving account balances, and increasing cash collections while providing optimal customer service support.
Health CareHigher EducationTechnical SupportTraining
Responsibilities
Daily work is performed with minimal supervision, exercising independent judgment
Manage a high volume of inbound patient phone calls while adhering to the quality of standards
High Dollar Balance accounts - determine resolution pathway in coordination with patient (i.e. insurance, financial assistant, payment plan, etc.)
Identification and processing of bankruptcies
Risk Management referrals and coordination
Participate in Finders Process
Serve as patient advocate in resolution of balance (i.e. ensure appropriate billing, financial assistance, etc)
Problem solving by anticipating support needed and best solution
Empowered to resolve patient disputes thru Service Recovery
Provide optimal customer service and the de-escalation of patient calls
Identification and communication of billing errors and opportunities
Coordination with patient and their insurance payer
Establish patient payment plans, in accordance with patient's ability to pay and alignment with internal guidelines
WQ follow up for patient account resolution and outbound calls
Presumptive Charity Consideration
Ensures quality outcomes and alignment with Dept/Institutional policies
Qualification
Required
Four years of direct customer service experience, or the equivalency
Completion of department Customer Service Certificate, within 6 months of hire
Preferred
Associate's degree in Communications, Business, or the equivalency
Two years of medical accounts receivable experience
Bilingual
Company
University of Utah Health
University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Kahlert Foundation
2022-11-03Grant· $15M
Leadership Team
Michael L. Good, MD, FNAI
Chief Executive Officer
Pilar Varela, MSML
Director, Operations & Logistics for CEO of the Health System & SVP for Health Sciences
Recent News
2025-03-18
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