Thrive Market · 18 hours ago
Senior Operations Manager, Fulfillment
Batesville, IN
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yr
7+ years expThrive Market is an online, membership-based market dedicated to making healthy and sustainable living accessible and affordable. The Senior Operations Manager will lead end-to-end operations within the e-commerce fulfillment center, ensuring efficient execution across all functional areas and driving continuous improvement.
BeautyE-CommerceGroceryHealth CareRetailShopping
Responsibilities
Own daily, weekly, and monthly operational performance across assigned departments (Inbound, Outbound, Inventory Control, or Multi-Area scope depending on site needs)
Lead execution of production plans to meet or exceed service level agreements (SLAs), throughput targets, and cost goals
Translate business objectives into clear operational priorities and execution plans for Operations Managers and frontline leaders
Ensure operational readiness during peak periods, promotions, and volume fluctuations
Lead, coach, and develop a team of Operations Managers and Area Managers
Build leadership bench strength through succession planning, talent assessment, and performance management
Drive accountability through clear expectations, regular feedback, and data-driven performance reviews
Foster a culture of inclusion, engagement, and high performance aligned with Thrive Market’s values
Champion a safety-first culture and ensure compliance with OSHA regulations, company safety standards, and best practices
Partner with Safety and HR to investigate incidents, implement corrective actions, and reduce risk
Ensure safe work methods, ergonomic practices, and associate training are consistently followed
Lead safety audits, reviews, and continuous improvement initiatives
Ensure fulfillment accuracy, order quality, and packaging standards meet Thrive Market expectations
Partner with Quality, ICQA, and Customer Experience teams to reduce defects and member complaints
Lead root cause analysis for quality issues and drive sustainable corrective actions
Drive Lean, Six Sigma, and continuous improvement initiatives to eliminate waste and improve efficiency
Analyze operational metrics to identify trends, gaps, and opportunities for improvement
Standardize best practices and ensure SOP adherence across shifts and departments
Partner with Engineering and Maintenance on process design, layout optimization, and equipment utilization
Own departmental labor planning, productivity, and cost control
Monitor and manage key performance indicators including: Safety (incident rates, near misses), Productivity (UPH, labor efficiency), Quality (defects, accuracy), Cost (labor, overtime, shrink), and Engagement (turnover, attendance)
Support budget planning and cost-saving initiatives
Partner with Inventory Control to ensure inventory accuracy and operational flow
Collaborate with Transportation and Logistics on outbound execution and carrier performance
Work closely with HR on workforce planning, engagement initiatives, and corrective action processes
Align with Maintenance and Engineering to ensure equipment uptime and operational scalability
Qualification
Required
7+ years of progressive leadership experience in e-commerce, fulfillment, distribution, or manufacturing operations
3+ years leading managers of managers in a high-volume, fast-paced environment
Strong knowledge of warehouse operations, labor planning, and performance management
Proven experience driving safety, productivity, and quality improvements
Ability to analyze data, interpret KPIs, and make informed operational decisions
Strong communication skills with the ability to influence at all levels of the organization
Bachelor's degree in Operations Management, Supply Chain, Business, Engineering, or related field or equivalent work experience
Experience in high-growth or peak-driven e-commerce environments
Lean, Six Sigma, or continuous improvement certification
Experience launching new processes, departments, or buildings
Familiarity with WMS (ideally Highjump)
Benefits
Comprehensive health benefits (medical, dental, vision, life, and disability)
Competitive pay + equity
401k match
Multiple work schedules available
Opportunities for advancement. We have programs that will start you on a path and train you along the way
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
Free Thrive Market membership and discount on private-label products
Casual atmosphere and great people to work with
Company
Thrive Market
Thrive Market is a membership-based online company that offers natural and organic food products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$241.4MKey Investors
InvusGreycroft
2019-10-24Convertible Note· $20M
2018-07-02Series B· $42.4M
2017-05-30Series B· $20M
Leadership Team
Nick Green
Co-Founder and CEO
Sasha Siddhartha
Co-Founder and CTO
Recent News
2026-02-04
2026-01-21
2025-12-10
Company data provided by crunchbase