Utah Community Credit Union (UCCU) · 22 hours ago
Collections Officer I
Provo, UT
Full-time
Onsite
New Grad, Entry LevelUtah Community Credit Union (UCCU) is seeking a Collections Officer I to manage collection activities for delinquent member accounts. The role involves contacting members, utilizing collection techniques, and maintaining the Credit Union's professional image while resolving delinquencies.
BankingFinancial ServicesNon Profit
Responsibilities
Assumes responsibility for the effective and professional performance of collections functions
Receives delinquency reports from the computer system and verifies the status of the loans
Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until loan becomes a write-off, bankruptcy, or attorney account. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of collection tools including daily suspense and delinquent loan activity reports
Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions
Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations, financial counseling, and repossessions as needed
Posts approved extensions and notifies member of new due date by mail
Alternates with other collections officers doing daily garnishments, billings, and attorney billings and trusts
Acts on notification of impounded vehicles to protect the Credit Union’s interest
Performs skip tracing
Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral. Recommends and completes small claims court complaints and post judgment actions including garnishments, supplemental orders, and executions. Represents the credit union in small claims court
Refers accounts to Collector II for bankruptcy actions. Continues related collection efforts
Recommends possible charge-offs. Researches and prepares the Write-off Summary Sheet
Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant
Assumes responsibility for the efficient administration of collections activities
Keeps accurate and up-to-date activity reports on late and delinquent loans
Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
Researches loan accounts that appear on records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status
Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts
Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members
Maintains confidentiality
Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel
Assists area personnel as needed
Keeps management informed of activities, progress toward established objectives, and of any significant problems
Attends and participates in meetings as required
Assumes responsibility for related duties as required or assigned
Stays informed of changes in collections policies, procedures, and related legal requirements
Actively and professionally cross-sells Credit Union services
Ensures that work area is clean, secure, and well maintained
Works a regular and predictable schedule
Qualification
Required
High school graduate or equivalent
Knowledge of collection procedures and related laws and regulations
Understanding of Credit Union loan products and policies
Familiar with default and enforcement clauses
Familiar with deposit programs, account ownership, and casualty insurance
Basic understanding of the U.S. Bankruptcy Code
Understanding of Small Claims Court system
Previous collection experience with full-service financial institution helpful
Accuracy and thoroughness in work
Excellent communication, telephone, and public relations skills
Ability to work well independently
Ability to work well in stressful situations
Ability to operate related computer applications and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax
Company
Utah Community Credit Union (UCCU)
Utah Community Credit Union (UCCU) is an organization rooted in the credit union philosophy of "people helping people" and built on traditional values of commitment to outstanding service, respect for others, and fiscal responsibility.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bret VanAusdal
President/CEO
Ratna L.
SVP/CFO
Recent News
2025-05-06
2025-03-03
Company data provided by crunchbase