NTT DATA North America · 17 hours ago
IT Service Delivery Manager
Arlington, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expNTT DATA North America is a global innovator of business and technology services, seeking an IT Service Delivery Manager to enhance their IT support for various sites and employees. The role focuses on managing IT service delivery, monitoring systems for potential issues, and improving IT security while overseeing enterprise-wide IT initiatives.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
No H1B
Security Clearance Required
Responsibilities
Plans, implements, manages and reports on enterprise-wide IT initiatives
Analyses Alternatives and develops Business Case
Manages the SDLC, developing project plans, task management allocation, and cost control, including demonstrated use of project scheduling, cost management, change management and tracking tools
Manages security operations including vulnerability/patch management, security configuration technology baseline management, security incident response, privileged accounts and service account management
Manages hardware and software asset management including optimizing how hardware and software is used, ensuring compliance with the terms and conditions of software licenses, managing and tracking the inventory of hardware and software assets, maximizing software/hardware investments to avoid overpaying for software and hardware that is not needed, management; provides expertise in portfolio management including technology investment reporting and the management of those investments to align with the agency mission; experience in the development and maintenance of IT Governance, and support Emerging Technologies
Qualification
Required
Bachelor's degree in IT, Computer Science, Engineering, Data Science, or a related field at time of proposal submission
Education Equivalency: 6 additional years of positional work experience can be substituted for a bachelor's degree or nine (9) additional years for a master's degree
Minimum 10 years of recent experience providing service delivery support and compliance with Federal Government best practices
Minimum 2 years experience in a role of similar scope and duties
Possess a current Project Management Certification (example: PMI PMP® Certification)
Ability to obtain a Public Trust Clearance
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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