AXA XL · 1 day ago
Direct Bill Manager, US Credit Control
Exton, PA
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $182K/yrAXA XL is an Equal Opportunity Employer known for solving complex risks. In the Direct Bill Manager role, you will oversee collections and cash operations teams, ensuring compliance with direct bill standard operating procedures while improving processes and controls through collaboration with internal and external partners.
ConsultingCustomer ServiceFinanceInsurance
Responsibilities
Monitor the direct billing cycle starting at the collections phase until cash application completion and where needed engage with Underwriting Operations
Manage, monitor and guide the direct bill team on collections of unpaid receivables to ensure adherence to collection guidelines, credit terms and designated installment plans for policy holders
Support Cash Processing team to safeguard that payment instructions, write off’s and disbursements are completed in accordance with key controls and service level agreements
Track outstanding balances, examine incoming inquiries, and implement strategies to minimize outstanding debt
Ensure compliance with all relevant standard operating procedure, key controls and key performance indicators
Prepare and analyze reporting to identify trends, track key performance indicators and identify areas for improvement
Effectively communicate with policyholders, brokers/agents and internal teams to resolve issues and address inquiries
Collaborate with cross-functional teams to address billing-related, collections, and cash application to improve customer satisfaction
Supervise and support staff, providing guidance, training and performance feedback
Qualification
Required
Bachelors degree or higher in finance, accounting or a related field
Moderate years of leadership & management experience
Moderate years of billing and collections experience
Subject matter expert in direct bill insurance is required
Excellent knowledge of carrier direct bill platforms (Guidewire preferable) and Accounts Receivable reconciliation
Excellent critical thinking and organizational skills
Experience in process improvement with the ability to streamline workflows for greater efficiency and accuracy
Effective communication and people skills
Analytical Thinking – Ability to Identify issues in payment processing and develop solutions
Relationship Management – Skilled at managing carrier and client relationships for optimal outcomes
Preferred
Previous work experience in a financial or insurance environment is preferred
Internal candidates should have WINS and/or Guidewire systems experience
Knowledge &/or Experience in Guidewire platform is a plus
Benefits
Competitive retirement savings plan
Health and wellness programs
Wide range of learning opportunities for colleagues
Company
AXA XL
We are a leading provider of insurance and reinsurance offering innovative risk management solutions for businesses worldwide.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joseph Tocco
Chief Executive Officer, Americas
Rose Hall, PE
Co-Founder, AXA XL Ecosystem
Recent News
CEE Legal Matters
2025-07-11
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