Xerox · 1 day ago
IAM Service Delivery Manager
Oak Brook, IL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expXerox Holdings Corporation is a company with over 100 years of experience in redefining workplace technology. The IAM Service Delivery Manager is responsible for overseeing IAM operations, ensuring system availability, and coordinating activities across various teams to maintain secure and efficient identity lifecycle management.
Digital MediaHardwareInformation TechnologyPrintingSoftware
Responsibilities
Lead and manage daily IAM operations with a specialization in Saviynt IGA
Manage and mentor a team of 10–15 IAM operations engineers to ensure effective service delivery
Serve as the primary point of contact for Saviynt operational issues, escalations, and troubleshooting
Review daily IAM health check reports to ensure optimal performance of IAM systems and Joiner Mover Leaver (JML) processes
Monitor job failures, error queues, and system alerts; initiate preventive and corrective actions to maintain operational stability
Ensure all SLAs and KPIs related to IAM operations are consistently met
Provide regular service delivery updates, incident summaries, and operational performance reports to leadership
Ensure Saviynt operations comply with internal controls, SOX requirements, and regulatory standards
Oversee access reviews, campaign launches, certification cycles, and remediation tracking
Support audits by gathering evidence (logs, access history, review reports, system activity records, etc.)
Identify opportunities to streamline IAM workflows, reduce manual activities, and improve operational efficiency
Maintain and update SOPs, runbooks, workflow diagrams, and Saviynt operational documentation
Collaborate with HR, Security, IT Operations, Application Owners, and IDM teams for major IAM initiatives, and M&A activities
Partner with the IAM project team to represent operational needs in new initiatives
Work closely with the Saviynt product vendor to prioritize and resolve open issues and product defects
Qualification
Required
Strong communication and stakeholder management capabilities
Proven team leadership and people management experience
Ability to multi task and prioritize operational demands based on business requirements
Working knowledge of ITIL and service delivery frameworks
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
High standards of personal and professional integrity
Bachelor's degree in computer science, Information Systems, Information Security, Engineering, or related discipline
10+ years of IT services experience, including at least 5 years in an IAM Service Delivery Manager or Technical Manager role
Preferred
Saviynt IGA product experience
ITIL Foundation certification
Saviynt Specialist or Administrator certification
Industry recognized cybersecurity certifications (e.g., CISM, CISSP)
Company
Xerox
Xerox produces and supplies network printers, copiers, and fax machine equipment.
10001+ employees
H1B Sponsorship
Xerox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (10)
2022 (5)
2021 (10)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$28.5B2025-03-25Post Ipo Debt· $800M
2024-03-25Post Ipo Debt
2024-03-04Post Ipo Debt· $500M
Leadership Team
Steve Bandrowczak
Chief Executive Officer
Xavier Heiss
Corporate Executive Vice President and CFO
Recent News
legacy.thefly.com
2026-01-22
MarketScreener
2025-12-16
Company data provided by crunchbase