Technologent · 10 hours ago
Technical Support Engineer
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
2+ years expTechnologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. They are seeking a hands-on, customer-focused L1/L2 Technical Support Engineer to provide onsite technical support for a local enterprise undergoing a large-scale transition project, supporting approximately 30 users and assisting with technology needs at various locations.
ConsultingData CenterInformation ServicesInformation TechnologySecurity
Responsibilities
Deliver L1/L2 help desk support across Windows and macOS environments
Troubleshoot and resolve technical issues involving:
+ Printers and peripherals
+ Wi-Fi and wired connectivity
+ Workstations (Windows/Mac)
+ Conference room A/V and collaboration platforms
+ Remote displays and digital signage
+ General hardware and software incidents
Support site startup activities, including equipment deployment, setup, and configuration
Perform onsite visits to construction or project-related locations to assist with technology and network needs
Provide occasional after-hours support for events, outages, or urgent requests
Manage equipment inventory, decommission legacy hardware, and maintain accurate documentation
Uphold strict confidentiality when exposed to sensitive information or high-profile personnel
Demonstrate consistent professionalism and composure when interacting with executives, guests, and other VIP-level stakeholders
Collaborate closely with internal IT teams, leadership, and external vendors
Maintain a strong customer-service mindset with timely communication and high-quality support delivery
Qualification
Required
2–5 years of experience in L1/L2 technical support or help desk environments
Proficiency supporting Windows 10/11, macOS, and common enterprise applications
Strong troubleshooting skills across: Basic networking (Wi-Fi, DHCP, DNS), Printers and print servers, Collaboration systems (Teams, Zoom, conference room A/V), General network and security fundamentals
Ability to work independently and travel locally between sites as needed
Exceptional communication and customer service skills
Comfort working in fast-paced, high-visibility environments
Proven ability to maintain confidentiality, discretion, and professional boundaries
Must be local to Las Vegas
Preferred
Experience supporting retail, event spaces, or large, public-facing environments
Exposure to network hardware, Wi-Fi access points, or firewall administration
Experience with technology deployments, site openings, or construction-phase IT support
Company
Technologent
Technologent is a leading provider of enterprise-class technology solutions for Fortune 1000 companies.
201-500 employees
H1B Sponsorship
Technologent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Dan Diniakos
Area CTO - Southeast
Jon Keller
Field CTO - Technologent - East
Recent News
2025-09-09
Morningstar.com
2025-08-19
2025-03-04
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