NEOGOV · 1 day ago
Revenue Agent 3, Technical Specialist - Rover - MS
Multiple Locations Statewide, WA
Full-time
Hybrid
Mid, Senior Level
$4,865/mo - $6,539/moNEOGOV is seeking a Revenue Agent 3, Technical Specialist - Rover to join the Compliance Division's Region 1 team. This role focuses on achieving fiscal year cash commitments through the collection of complex, high-dollar accounts and involves training new agents, conducting financial analysis, and handling legal documentation related to tax assessments.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
You will act as the technical trainer for new Revenue Agents and will conduct on-going technical training for more experienced agents
You will review staff casework and make recommendations for technical actions such as trust fund accountability, successorship liability and financial analysis
In the absence of the DCM and lead worker, you will step in as acting lead
This includes coaching and mentoring, determining resolutions to challenges and ensuring the office/unit successfully close the day
Independently contacts complex delinquent accounts using advanced professional techniques in fieldwork, telephone use and correspondence to determine the amount of tax liability and effect compliance
Performs detailed financial analysis and evaluates assets to determine the taxpayer's ability to pay
Independently issues tax assessments, and initiates and files tax warrants in the county where business is located
Initiates action to revoke the certificate of registration of a business and is responsible for legal service of the documents, represents the department before the hearing officer and throughout the appeal process
Independently composes appeal responses that serve as legal briefs summarizing the department's case in tax appeals
Acts as the first level review for drafted appeal responses and technical advice requests
Provides customer service on assigned front counter back-up days and/or whenever customer service assistance may be required
Qualification
Required
Communication Skills
Analytical Skills
Knowledge of Laws & Regulations
Interviewing & Negotiation Skills
Attention to Detail
Interpersonal Skills
Leadership
Operational Expertise in Revenue Collection
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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