Writer Corporation · 20 hours ago
Strategic AI customer success manager, adoption (East)
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$205K/yr - $260K/yr
10+ years expWRITER is a company focused on AI-powered work, aiming to expand human capacity through superintelligence. The Strategic AI Customer Success Manager will drive AI adoption and activation strategies for strategic customers, ensuring successful onboarding and tailored enablement while navigating complex relationships to foster organizational transformation.
Information ServicesIT ManagementReal EstateRehabilitationWealth Management
Responsibilities
Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization
Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value
Translate technical challenges into solutions through platform guidance and adoption program execution
Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance
Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops
Build advocate networks and champion communities, creating power user communities, training trainers, and designing innovative customer experiences
Qualification
Required
Over 10 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations
Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures
Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers
Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences
Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity
Skilled in enablement and change management, designing impactful sessions for a range of audiences (executives to end users), developing scalable training, establishing adoption rhythms, and overcoming transformation barriers
Exceptional executive presence, an enthusiastic presenter, and a genuine leader
Proactively simplifies complexity, fosters champions, and actively listens to understand customer needs deeply
Experience delivering technical capabilities to a wide range of audiences
Benefits
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
Company
Writer Corporation
Over the years Writer Corporation has evolved from being a single service operation to a leading multi-business enterprise with over 9000+ employees across geographies with a single goal to consistently meet and exceed our customer's expectations through premium quality services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Shana Yarborough
CEO
Recent News
KillerStartups
2024-10-14
Company data provided by crunchbase