Support Specialist, Core Imaging Services jobs in United States
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McLeod Software · 19 hours ago

Support Specialist, Core Imaging Services

positionBirmingham, Alabama, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

McLeod Software is a company that values its employees as its greatest competitive advantage. The Support Specialist ensures timely and effective resolution of technical and instructional issues for McLeod customers, acting as the frontline resource for diagnosing and troubleshooting software and hardware problems.

Software
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide exceptional support for McLeod customers regarding McLeod Software’s products
Diagnose and resolve complex technical and product functionality issues within software, PCs, 3rd party hardware
Test and reproduce issues to determine root cause analysis, and document any software deficiencies to be provided to the Imaging Product Group
Manage customer expectations regarding resolution timeframes and issue diagnosis
Escalate Requests as needed
Document all support activities in McLeod's internal system
Record Support ticket requests in detail along with updating related customer information in McLeod’s internal system
Provide timely follow-up to customers

Qualification

Technical support experienceCustomer ticketing processesMicrosoft Office SuiteMcLeod products experienceStress managementCommunication skillsRelationship building

Required

Minimum of 2+ years of technical support work experience in a customer-facing role, required
Intermediate knowledge of Microsoft Office Suite required

Preferred

Bachelor's degree preferred
Experience with customer ticketing/ technical tracking processes, preferred
Experience in the software or transportation industry a plus
Experience with McLeod's suite of products, a plus. (i.e., LoadMaster, PowerBroker, DocumentPower)

Company

McLeod Software

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McLeod Software is a provider of trucking software, transportation dispatch, accounting, operations & brokerage management software.
dateFounded in 1985
location
Birmingham, Alabama, USA
people-size501-1000 employees
web-link
http://www.mcleodsoftware.com/

H1B Sponsorship

McLeod Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Scott Forster
Chief Financial Officer
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Ahmed Ebrahim
Vice President, Partner Alliances
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Recent News

PR Newswire
McLeod Software Completes Integration of Aurora Driver Ahead of Schedule, Unlocking Autonomous Capacity for Carriers Nationwide
2026-01-16
Highway
Highway Strengthens McLeod Software Integration to Include Real-Time Tracking and Shipment Visibility
2025-11-19
Newswire
Optimal Dynamics Solidifies Position as McLeod Customers' Clear Choice for Network-Wide Decision Automation and Optimization
2025-09-17
Company data provided by crunchbase