AssistRx · 4 hours ago
Team Lead, Patient Solutions - Specialty Pharmacy
Overland Park, KS
Full-time
Hybrid
Mid, Senior Level
$19/hr - $21/hr
5+ years expAssistRx is a company focused on improving patient access to essential medications. They are seeking a Team Lead for Patient Solutions in Specialty Pharmacy to manage operational activities, enhance productivity, and oversee program metrics for customer business reviews.
Health CareInformation Technology
No H1B
Responsibilities
Continuous monitoring of existing processes and analyzing their effectiveness
Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions
Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on program enhancements, process changes or areas to expand our service offerings
Prepares program reports reflecting actual performance against KPI s and SLA s
Monitor team workload to ensure timely completion of tasks
Review the creation of staffing model recommendations prior to presenting to leadership to ensure leader is presented with best and worst-case scenarios
Prepare periodic analysis on shift change request activity which includes shift swaps, shift adjustments, PTO, and VTO by team members for leadership review
Ensure consistency of processes, optimization of workforce and achievement of performance metrics
Collaborate on the design, roll-out and maintenance of reward and recognition programs
Assist with the development of policies and procedures for the department
Additional responsibilities as needed based on department, program and project requirements
Qualification
Required
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Previous work experience in Specialty Pharmacy or Customer Service
5 years of progressive health care business experience (SPP, hospitals, or insurance)
Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills
Experience working with Salesforce CRM platform
Demonstrated strong written and verbal communication skills
Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics
Problem solving skills
Preferred
Second language - Spanish preferred
College degree is preferred, but high school diploma or equivalent is accepted
Benefits
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
Earn a "Success Bonus" up to $1,500: for qualified employees within your first 5 months of employment.
Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives
Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy
Company
AssistRx
AssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-22Acquired
Leadership Team
Edward Hensley
Co-Founder & Chief Commercial Officer
Adam Dresen
Chief Technology Officer | CISO
Recent News
2025-09-30
Company data provided by crunchbase