Team Georgia Careers · 6 hours ago
Director of Strategic Operations
Georgia - Fulton
Full-time
Onsite
Director/Executive
10+ years expThe Georgia Department of Labor (GDOL) is undergoing a bold transformation to become a forward-thinking organization. They are seeking a Director of Strategic Operations to oversee day-to-day operations, monitor performance against strategic goals, and drive continuous improvement initiatives.
Government Administration
Responsibilities
Serve as the central point for day-to-day operational workflows and escalations across the agency, ensuring issues are resolved promptly and effectively
Provide leadership and operational oversight for assigned programs, functions, or teams, including any direct reports as designated by the Commissioner
Ensure operational activities across the agency are aligned with established priorities, standards, and expectations
Serve as a key liaison between operational leaders, the Chief of Staff, and executive leadership to maintain clarity on goals, responsibilities, and deliverables
Collaborate with executive leadership to translate agency strategic priorities into actionable operational plans
Support cross-functional execution of initiatives, projects, and operational improvements
Monitor progress on initiatives, identify potential barriers, and recommend solutions to maintain timelines and outcomes
Develop and maintain dashboards and performance metrics to track operational efficiency, service delivery, and key performance indicators (KPIs) across the agency
Analyze data trends and operational performance to provide actionable insights to executive leadership
Ensure accountability by tracking action items, monitoring implementation of approved improvements, and following up as needed
Provide monthly and quarterly reports and analysis on KPIs specific to the agency’s strategic plan
Identify operational inefficiencies, bottlenecks, and areas of risk across agency operations
Recommend and help implement standardized processes, workflow improvements, and best practices to enhance effectiveness, consistency, and scalability
Lead or support continuous improvement initiatives that strengthen operational performance
Facilitate coordination and communication across chiefs, directors, and teams to support integrated operations
Convene and lead regular operations-focused meetings to review progress, share updates, and resolve operational issues
Promote a culture of transparency, collaboration, accountability, and disciplined execution
Provide operational coordination and oversight for agency-wide initiatives, ensuring timelines, deliverables, and cross-divisional collaboration are met
Proactively identify risks or barriers to operational efficiency, workforce effectiveness, and service delivery
Develop and recommend mitigation strategies to executive leadership
Provide operational oversight and coordination for agency-wide initiatives, including modernization efforts, workforce initiatives, and service delivery improvements
Ensure initiatives are properly coordinated, aligned, and executed across divisions
Support the development of policy and operational recommendations informed by real-time operational conditions and day-to-day execution realities
Qualification
Required
Bachelor's degree in operations management, business administration, or a related field which includes six (6) years in a managerial or supervisory role; or
Ten (10) years of related professional experience which includes six (6) years in a managerial or supervisory role; or
Six (6) years of experience required at the lower-level Sr Mgr. 2, Business Ops (GSM013) or position equivalent
An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year
Preferred
Professional experience in operations, project management, or organizational improvement, preferably in a public-sector or multi-site organization
Proven experience coordinating cross-functional teams and facilitating alignment across departments
Strong analytical skills and experience with performance metrics, dashboards, and operational KPIs
Exceptional communication skills, both written and verbal; ability to influence and gain buy-in without formal authority
Demonstrated ability to manage complex operational projects and implement process improvements
Demonstrated success in driving operational excellence for a large organization with cross-functional teams
AI fluency and a demonstrated ability to strategically use, evaluate, and manage AI tools to enhance organizational effectiveness
Management experience in workforce development or employment services with multi-site operations
Familiarity or experience with the state's workforce and talent initiatives or statewide service delivery
Strong command of Microsoft Office Suite including Outlook (calendar/email), Word, Excel, PowerPoint, Teams, and OneDrive
Strong organizational and time management skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to travel frequently across the state
Benefits
Retirement and Savings Plans
Health Insurance (multiple plans)
Flexible / Voluntary Benefits
Flexible Spending Accounts (healthcare and dependent care)
Dental
Vision
Life
Disability
Long Term Care
Legal
Paid Time Off
13 Holidays
Annual Leave
Sick Leave
Other Leave, including Parental Leave
Employee Assistance Program
Employee Discounts
Employee Purchasing Program
Company
Team Georgia Careers
We're Team Georgia Careers, the official career website for the State of Georgia! 🍑 Making a difference in the lives of 10 million Georgians every day.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase