True Classic · 16 hours ago
Associate Director, Warehousing
Calabasas, CA
Full-time
Onsite
Lead/Staff, Director/Executive
8+ years expTrue Classic is a fast-growing apparel brand seeking an Associate Director of Warehousing to lead the modernization and execution of their global warehousing network. This role involves improving operational efficiency, managing 3PL partners, and ensuring cohesive strategy alignment across various markets.
Consumer GoodsE-CommerceFashion
Responsibilities
Day-to-day ownership and escalation for all 3PL partners
Own partner scorecards, SLA monitoring, contractual performance, and quarterly business reviews (QBRs)
Drive capacity, cost control, pick/pack accuracy, and continuous improvement with partners — hold partners to agreed SLAs and escalate decisively when performance slips
Manage inbound strategy to the hero site and the secondary node model; ensure inbound discipline (all PO inbound to hero site as required by node strategy)
End-to-end fulfillment ownership across DTC, Amazon/FBA, Wholesale, and Roadshows
Drive operational outcomes: click-to-ship time, OTIF, outbound defect rate, inventory accuracy, fulfillment cost per unit, and FBA replenishment reliability
Ensure SOP adherence and consistent operating discipline across nodes and channels; run daily/weekly cadence to eliminate variability
Own kitting, labeling, and packaging readiness for retail/roadshow programs
Directly manage: Warehousing / Fulfillment Operations Manager, channel operations owners (Wholesale, DTC/Amazon, Roadshows), and offshore analysts
Set clear ownership, KPIs, escalation rules, and development plans; be the ultimate point of operational judgment
Build a compact, high-leverage org that multiplies impact through systems, SOPs, and cross-training
Deep, working ownership of NetSuite ERP flows as they relate to inventory, inbound/outbound transactions, and integrations
Own how NetSuite integrates with 3PL WMS, the OMS/routing logic, and fulfillment workflows. Champion business-owned order routing and work with Ops Tech to implement OMS/ iPaaS
Drive warehouse tech projects: custom SLAs by channel, automated work orders via API, FBA automation, and RFID/GS1 pilots to materially improve accuracy and scale
Execute node strategy: sustain hero site performance (Fontana / single inbound) and operationalize any secondary nodes for high-velocity SKU placement and replenishment
Translate strategy into repeatable inventory placement, routing, and replenishment rules that minimize split-shipments and optimize cost/service tradeoffs
Own physical inventory accuracy programs, cycle counts, shrink management, and transfer order discipline
Define and enforce disposition workflows for damaged/unsellable inventory
Drive continuous improvement in returns processing speed, accuracy, and cost
Qualification
Required
8+ years in fulfillment/warehouse operations with progressive responsibility including direct 3PL oversight across multiple channels (DTC, Wholesale, Amazon)
Proven P&L / cost-management comfort and vendor negotiation experience
Demonstrated hands-on experience with NetSuite ERP and with WMS/3PL integrations
Track record running daily/weekly operational cadence and leading QBRs
Experience managing small leadership teams and offshore execution resources
Strong data literacy — able to own KPI definitions, read performance dashboards, and lead data-driven problem solving
Preferred
Direct experience operating with ShipBob, Stord or similar modern 3PLs
OMS experience (Pipe17, Fluent, or equivalent), iPaaS understanding, or prior ownership of order-routing
Experience with RFID/GS1 pilots and warehouse automation projects
Apparel or consumer goods background with retail compliance experience (Target/Costco/Walmart) and kitting/display logistics
Benefits
Unlimited PTO and sick time
Company-paid medical, dental, and vision insurance
100% employee premium coverage
65% dependent premium coverage
$75/month Wellness Stipend
Free Employee Assistance Program (EAP)
$75/month Personal Workspace Stipend
$75/month Learning & Development Stipend
$1,000/year True Classic merchandise allowance
401(k) plan with 3% company match
Company
True Classic
True Classic is an e-commerce platform that offers a wide range of tees for men.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
1686 Partners
2025-05-01Series Unknown
Leadership Team
Matthew Winnick
Co-Founder
Recent News
EIN Presswire
2025-11-20
San Diego Union-Tribune
2025-11-14
2025-10-30
Company data provided by crunchbase