UPS · 2 hours ago
The UPS Store Sales Operations Specialist (Hybrid)
San Diego, CA
Full-time
Hybrid
Entry, Mid Level
$24.45/hr - $39.70/hr
2+ years expUPS is a Fortune Global 500 organization that offers innovative opportunities and a rewarding culture. The Sales Operations Specialist plays a critical role in supporting Franchise Development by ensuring the accurate, compliant, and timely processing of franchise applications and agreements for The UPS Store franchise opportunity.
LogisticsMessagingTransportation
No H1B
U.S. Citizen Only
Responsibilities
Support the Franchise Development team throughout the franchise awarding process, ensuring all required documentation and payments are complete, accurate, and properly executed
Verify, process, and track franchise applications, agreements, disclosure acknowledgements, and related documents in accordance with internal policies and FTC franchising regulations
Maintain accurate records, databases, and audit trails related to franchise sales and agreements
Handle confidential and sensitive information with a high degree of accuracy, professionalism, and discretion
Ensure all franchise sales activities comply with federal and state franchise laws, including FTC disclosure and timing requirements
Provide clear, timely communication and status updates to internal teams and leadership as needed
Identify process gaps or inefficiencies and recommend improvements to enhance sales operations and compliance
Provide high‑level support to the department as needed to ensure continuity of operations
Serve as back‑up support for the Sales Operations Reporting function, including updating and maintaining reports as required
Assist with the onboarding and training of new department employees on processes, tools, and compliance requirements
Update and maintain job quick reference guides (QRGs) and standard operating procedures (SOPs) to ensure accuracy, consistency, and alignment with current processes, and to support effective training of new team members
Develop working knowledge of company‑wide programs, systems, and procedures to ensure inquiries and issues are routed appropriately and escalated when necessary
Qualification
Required
Bachelor's degree (preferred)
2-5 years' experience in office administration or sales. Experience in franchising a plus
Strong attention to detail and high level of accuracy
Ability to manage sensitive and confidential information responsibly
Excellent written and verbal communication skills
Ability to coordinate effectively with various departments and levels of staff
Proficiency in Microsoft Office and CRM or document management systems. Salesforce experience a plus
Benefits
Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program
Company
UPS
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Innovate UK
2025-07-28Grant
1999-11-10IPO
Leadership Team
Brian Dykes
EVP & Chief Financial Officer at UPS
Joel Stenson
Senior Vice President Global Operations Technology / Enterprise Data & Analytics and Gen AI
Recent News
The Motley Fool
2026-02-04
2026-02-02
Company data provided by crunchbase