UPS · 1 hour ago
Senior Service Associated, Mon - Fri 8 am - 5:30 pm
Tempe, AZ
Contract
Onsite
Senior LevelUPS is a Fortune Global 500 organization that offers innovative opportunities and a rewarding culture. The Senior Service Associate role focuses on managing contracted services to ensure compliance with SLAs and KPIs, while also supporting business products and maintaining customer relationships.
LogisticsMessagingTransportation
No H1B
U.S. Citizen Only
Responsibilities
Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
Supports business products by collaborating with vendors, customers, and other internal support groups
Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc
Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives
Responsible for retaining and strengthening customer relationships which may include face to face customer service
Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network
May operate powered industrial equipment
Delivers hands-on work, typically related to the core UPS business operations
Follows established processes and procedures to execute work efficiently and safely
Performs manual work that requires proficiency through job-related training and considerable on-the-job experience
Performs a range of tasks and makes minor modifications to work routines within established procedures and guidelines
Completes work with a limited degree of supervision and provides guidance to others with less experience
Qualification
Required
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Company
UPS
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters.
Founded in 1907
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Innovate UK
2025-07-28Grant
1999-11-10IPO
Leadership Team
Brian Dykes
EVP & Chief Financial Officer at UPS
Joel Stenson
Senior Vice President Global Operations Technology / Enterprise Data & Analytics and Gen AI
Recent News
The Motley Fool
2026-02-04
2026-02-02
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