Entergy · 19 hours ago
IT Analyst II
New Orleans, LA
Full-time
Hybrid
Entry, Mid Level
2+ years expEntergy is a provider of essential services, and they are seeking an IT Operational Governance & Execution Analyst to join their IT department. This role involves supporting various services related to IT Configuration Management, Application Mapping, and Change Management while maintaining the configuration management database.
Electrical DistributionEnergyMarketingPower GridRetail TechnologyTrading Platform
Responsibilities
Support CI owner groups, ensuring CI lifecycle management processes align with best practices
Support and provide analysis for Configuration Item Owners performing including commissioning & decommissioning, data quality certifications, change management, vulnerability management
Drive customer centricity by soliciting and responding to feedback to improve overall experience with CMDB
Support Discovery Lead in the development, deployment, maintenance, and troubleshooting of discovery patterns and pre/postscripts
Provide analysis for non-ServiceNow Discovered CIs maintained by supporting tools like Scalable, Bigfix, etc
Identify and remediate CIs brought into the CMDB using non-compliant methods
Implement data-driven policies to improve CMDB health
Develop forms, dashboards and workflows that drive successful outcomes for CMDB stakeholders
Use proactive data mining to identify and remediate process gaps
Qualification
Required
Bachelor's Degree Or Equivalent Work Experience Required
2 Years Of Relevant Experience Required
2+ years of experience with ServiceNow ITIL, CMDB, Service Catalogs, ITSM
Strong communication skills to work with individuals and teams both technical and business oriented
Ability to understand processes end to end
Understanding of agile
Preferred
IT Change Management experience
ServiceNow Discovery experience
ServiceNow CMDB experience
Experience working with ITIL methodologies
Continuous Improvement methodologies or certifications
Relevant ServiceNow certifications are a plus
Company
Entergy
At Entergy (NYSE: ETR), we power life.
10001+ employees
H1B Sponsorship
Entergy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (24)
2023 (30)
2022 (25)
2021 (10)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-03-17Post Ipo Equity· $1.3B
1985-05-03IPO
Leadership Team
Drew Marsh
Chair and Chief Executive Officer
John O. Hudson III
SVP, federal policy, regulatory and government affairs
Recent News
2025-11-08
2025-11-06
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