Motorola Solutions · 18 hours ago
Technical Support Analyst (Tier 1)
Colorado, US Offsite
Full-time
Onsite
Entry Level
$45K/yr - $48K/yr
1+ years expMotorola Solutions is a global community focused on keeping people safer everywhere. They are seeking a Technical Support Analyst Tier 1 to provide first-level support to customers, troubleshoot issues in Linux environments, and ensure an exceptional customer experience.
Cyber SecurityTelecommunicationsVideo
No H1B
Responsibilities
Provide first-level support by diagnosing hardware, software, browser, and networking issues within a Linux environment
Record and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through resolution or escalation to Tier 2
Communicate complex technical solutions clearly and empathetically to non-technical users, maintaining a professional demeanor in a high-intensity environment
Act as a central point of contact by coordinating, monitoring, and following up on maintenance work performed by field technicians
Contribute to the internal knowledge base by creating and updating technical documents to improve team efficiency
Prioritize and manage multiple client issues simultaneously while working a flexible schedule that may include evenings and weekends
Qualification
Required
High School diploma or equivalent
1+ year of Technical Support/Customer Support experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Preferred
Foundational understanding of Linux command-line interface (CLI) and network configuration
Proven ability to de-escalate 'heated' situations and guide non-technical users through logical troubleshooting steps
A track record of working independently and using critical thinking to find answers when faced with unfamiliar technical hurdles
Comfortable in a fast-paced environment with a rotating schedule (including weekends/evenings)
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
Company data provided by crunchbase