Dignity Health · 1 day ago
Patient Registration Lead
Merced, CA
Full-time
Onsite
Mid, Senior Level
$25.87/hr - $34.82/hr
2+ years expDignity Health is a major healthcare provider with a rich history of care in the community. The Patient Registration Lead will supervise the registration team, ensuring a seamless patient experience while managing patient intake and resolving complex registration issues.
Health CareHospitalMedicalNon Profit
Responsibilities
Provides information to hospital personnel who are seeking answers to financial concerns on their patient's behalf
Works closely with Case Management, Health Information Services, Social Work Services and physician offices to ensure appropriate and HIPAA compliant information sharing regarding insurance coverage and financial assistance options
Understands and follows the facility's Delay/Defer policy and procedure escalating accounts that do not meet financial clearance requirements appropriately and timely
Responds timely to requests for assistance from Patient Registration areas, Case Management, clinical areas, etc
When needed, verifies medical necessity check has been completed for outpatient services. If not completed and only where appropriate, uses technology tool to complete medical necessity check and/or notifies patient that an ABN will need to be signed. Identifies payer requirements for medical necessity
As needed, follows the approved scripting when verifying insurance benefits, deductibles, copayments, co-insurance and policy limitations
Reviews insurance information and verification notes on all inpatient admissions and OP surgery patients. Obtains missing information, corrects errors as needed and updates the account appropriately. Reports incidents of missing or incorrect data capture to the Director of Patient Registration
Ensures division of financial responsibility is clearly identified in financial clearance notes if payment for services is split between a medical group and an insurance company
When collecting patient payments, follows policy and procedure regarding applying payment to the patient's account and providing a receipt for payment
Ensure notice of admission is communicated to the payer as necessary
Maintains up-to-date working knowledge and oversight of all registration areas to provide coverage as needed
Understands the department's Key Performance Indicators and performs quality review of registration data accuracy, POS collections, productivity, absenteeism and other metrics
Assists with generating KPI reporting for review with the Registration Management team
Assists the Registration Leadership with developing the staff schedule following department and union (where appropriate) policy and procedure
Assists Registration Leadership with ensuring all shifts are adequately covered in the event of vacation, unscheduled sick, medical leave of absence and other time off occurrences
If applicable to specific facility, assumes on-call responsibility and duties for evenings, weekends and holidays
Daily management of shift cash drawers and deposits
Qualification
Required
High School Graduate General Studies and Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role., upon hire or
High School GED General Studies and Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role., upon hire or
Applicable education and/or training can be used to balance a lack of experience
Minimum 2 years of experience in customer service
Preferred
Associates degree
4 to 5 years of experience preferred working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role and
One or more years of supervisory experience
Company
Dignity Health
Dignity Health is a healthcare facility that offers physical, mental, and spiritual care.
10001+ employees
H1B Sponsorship
Dignity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (55)
2023 (38)
2022 (37)
2021 (33)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
unknown2019-02-01Acquired
Leadership Team
Gena Bravo
President/CEO
Linda Tautz RN, BSN, MBA
Regional Chief Executive Officer
Recent News
2025-10-01
Company data provided by crunchbase