Pure Storage · 16 hours ago
ServiceNow Platform Support Specialist
Santa Clara, California
Full-time
Onsite
Entry Level
$134K/yr - $202K/yr
1+ years expPure Storage is reshaping the data storage industry and is seeking a ServiceNow Platform Support Specialist to support their ServiceNow platform. The role involves managing and resolving L2 incidents, developing enhancements, and collaborating with teams to improve platform configurations and user training.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Provide second tier support for ServiceNow
Actively monitor incident queue for escalations from the L1 team
Troubleshoot and resolve L2 issues related to ServiceNow (CMDB, CSM, WSD, ITSM, HRSD, LSD, among others) and L2 issues regarding ServiceNow integrations (SAP, Workday, NICE InContact, among others)
Escalate complex or unresolved issues and requests for enhancement to the appropriate L3 teams, ensuring prompt follow-up and, when possible, a resolution
Maintain strong communication with users, providing clear guidance, solutions, and updates on issue resolution or feature requests
Participate in L2 on-call rotation to respond to critical incidents raised from the primary L1 on-call team in off-hours
Configure and administer the ServiceNow platform, to ensure smooth day-to-day operations, supporting both ongoing processes and new initiatives
Develop and deliver run the business enhancements
Perform activities to improve platform health and security
Assist in release management
Troubleshoot release issues and escalate/resolve as needed
Collaborate with other technical ServiceNow resources in the transfer of knowledge as initiatives move from Change-the-Business to RTB
Support change management through organizational change management communications and hypercare
Identify trends and common issues within ServiceNow and propose improvements to platform configurations, workflows, and user training to reduce future incidents
Participate in our scrum agile development cycle
Create and maintain platform knowledge articles relating to troubleshooting, user guidance, and technical solutions for both the platform support team and the L1 support team, to improve user experience
Qualification
Required
1-2+ years of experience with ServiceNow administration (CSA Certification required), including security administration, creating reports & dashboards, data configuration
Proven ability to troubleshoot and resolve technical issues in a timely manner, with strong communication skills to clearly guide users through problem resolution
Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment
Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes
A collaborative mindset, comfortable working across teams and departments to support business goals
Highly organized, with the ability to juggle multiple tasks and priorities while maintaining high-quality service
Basic ability to read JavaScript required
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceTiger Global Management,T. Rowe PriceIndex Ventures
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
Recent News
alleywatch.com
2026-01-20
SuperbCrew
2026-01-17
Company data provided by crunchbase