Dippin' Dots, LLC · 1 day ago
Customer Service Representative, Saturday - Tuesday 6am-5pm 4-days/10-hours a day
La Vergne, Tennessee, United States
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expDippin' Dots, LLC is seeking a Customer Service Representative to track and input service calls, ensuring completion details are reported to customers. The CSR will manage data entry tasks and provide updates on service calls while representing the company with a positive attitude.
Consumer GoodsFood and BeverageFood ProcessingSnack Food
Responsibilities
Input work order details from customers into ICEE's internal call entry program for scheduling purposes
Input repair quotes and technician completion details into various customer web portals
Provide available updates on existing service calls to the customer
Undertake various data entry tasks as assigned by the Customer Service Supervisor
Manage call-ins and contact appropriate Field Director with details
Perform other duties as assigned by the Project Manager
Represent ICEE with a positive, fun, and upbeat attitude
Qualification
Required
At least 1 to 2 years of experience in customer service
Demonstrated problem solving and analytical skills
Excellent communication and interpersonal skills
Proven track record of meeting or exceeding department performance goals
Customer relations, interpersonal relationships, team relations, and service
Excellent organizational and time management skills
Must be a self-starter with the ability to lead a Service Region to accomplish team goals
Great oral and written communication skills
Proficient with all aspects of Microsoft Office (Word, Excel, PowerPoint)
Drive call center Key Performance Indicators
Results oriented with strong time management skills with the ability to multi-task in a fast-paced department
Ability to work in a team environment and assisting fellow co-workers when needed
Flexibility regarding ongoing changes in procedures and policies
Able to process high volumes of work consistently
Strong decision-making skills
Ability to quickly learn and retain various web-based platforms
Attention to detail and accuracy
Benefits
Paid holidays, Sick time and Paid vacation
Birthday Holiday (Must be used within Employee Birthday Month)
Medical, Dental, Vision Insurance
Employee Stock Purchase Program
Life Insurance
401 (k) Plan
Company
Dippin' Dots, LLC
Dippin' Dots Inc. is the original beaded ice cream.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-05-20Acquired
Leadership Team
Steve Rothenstein
Associate Vice President of Franchising
Recent News
2025-09-02
Company data provided by crunchbase