MEDTEAM · 15 hours ago
Manager, Account Follow Up Services
United States
Full-time
Remote
Senior Level
5+ years expMEDTEAM is seeking an experienced and strategic Manager, Client Revenue & Relationship Optimization to lead their team. In this role, you will improve financial health, enhance client relationships, and develop strategies for revenue cycle optimization.
ConsultingElectronic Health Record (EHR)Information TechnologySecurity
Hiring Manager
Breanna Washington
Responsibilities
Lead Your Team: Guide and develop a high-performing team. You'll set clear goals, review performance, ensure accountability, and build a culture of quality and ownership across all teams, including remote ones
Improve Processes: Create and refine smart ways to manage client accounts and collect revenue more effectively. You'll standardize revenue cycle processes, find risks or areas for improvement, look for automation chances, and manage several projects at once
Analyze Performance: Use data to track key results, spot trends, and share clear reports and advice with senior leaders and clients. You'll work to improve metrics like denial rates, AR days, aging percentages, and cash collections, and find the root cause of issues to fix them
Manage Clients & Partners: Be the main contact for clients and a trusted advisor. You'll build strong ties with sales, finance, client services, executives, and clinical teams. You'll solve complex account problems, handle escalations, resolve conflicts, and ensure clients are happy while meeting service agreements and performance goals
Ensure Compliance: Make sure we always follow company rules, industry regulations, and best practices to protect our operations and client trust. This includes a strong understanding of healthcare compliance (like HIPAA, CMS, and payer rules)
Stay Current: Keep up with industry trends, new rules, and technology to keep us competitive and help guide our decisions
Qualification
Required
At least 5 years of growing experience in account management, revenue cycle management, or a similar client-facing financial role
At least 2 years in a leadership or supervisory position
A Bachelor's degree in Business Administration, Finance, or a related field
Good understanding of all RCM steps: front-end, coding, billing, accounts receivable (AR), denial management, and collections
Knowledge of how different payers work, payment methods, and contract management
Familiarity with CPT, ICD-10, HCPCS codes, and medical coding rules
Understanding of healthcare compliance and regulations (HIPAA, CMS, payer rules)
Experience with EHR/PM systems (like Epic, Cerner, Athena, eClinicalWorks)
Proven success leading hospital revenue cycle operations and managing performance based on industry standards
Excellent leadership skills, with proven experience guiding, coaching, and developing teams
Able to set expectations, conduct reviews, and ensure accountability
Experience managing teams that work across different departments and remotely
Good at managing change and keeping teams engaged, building a culture of quality and continuous improvement
Strong analytical and problem-solving skills
Experience tracking and improving key metrics like denial rates, AR days, aging percentages, and cash collections
Able to find the root cause of problems and put solutions in place
Skilled at presenting data and performance reviews to clients at an executive level, using clear visuals
Experience improving and standardizing RCM processes
Able to spot risks, gaps, and chances to automate or make things more efficient
Strong project management skills, able to handle many projects at once
Excellent verbal and written communication skills, able to influence people at all levels
Can explain complex RCM data clearly to clients
Strong presentation skills, with a confident presence in client and executive meetings
Proficient with MS Excel, PowerPoint, and reporting tools
Experience working with and improving various EMR and Clearinghouse platforms
Highly organized and good at managing time
Pays close attention to detail, able to work on both big-picture strategy and daily tasks
A problem-solver who takes action
Proactive, focused on results, and deeply committed to client satisfaction and operational excellence
Able to thrive in a fast-paced, client-focused environment
Company
MEDTEAM
MEDTEAM Solutions provides a wide range of services designed to improve cash flows and alleviate the burden of maintaining subject matter experts (SMEs), systems, and technology to help you focus on your core mission.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase