Thrive Pet Healthcare · 4 hours ago
Veterinary Client Service Representative
Mission Viejo, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $27/hrThrive Pet Healthcare is a fast-paced emergency hospital proudly serving the community with compassion and excellence. They are seeking a confident and compassionate Client Service Representative to join their evening emergency team, responsible for providing supportive care to pet owners and ensuring smooth hospital operations during high-stress situations.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Greet clients and patients with warmth, urgency, and professionalism
Answer phones and handle emergency calls with confidence
Check patients in and out efficiently while supporting smooth hospital flow
Provide clear communication around wait times, treatment updates, and next steps
Process payments, invoices, and financial planning discussions
Support clients through emotionally difficult visits, including urgent and end-of-life care
Assist with End-of-Day (EOD) reconciliation and troubleshooting
Maintain cleanliness and organization of the lobby and front hospital spaces
Collaborate closely with technicians, assistants, and doctors to ensure excellent patient care support
Learn and assist with basic floor nurse support duties as training progresses
Qualification
Required
Entry-level customer service experience encouraged to apply
Ability to remain calm and professional in high-stress situations
Strong multitasking and communication skills
Comfort discussing financial options with empathy and clarity
Preferred
ER or veterinary urgent care experience strongly preferred
Benefits
Paid time off, parental leave, bereavement, and pet adoption PTO
Medical, dental, and vision insurance + HSA/FSA options
Pet perks: free exams and discounts at all Thrive locations
Backup care support for children, adults, and pets
Mental health coaching and therapy sessions
401(k) with employer contribution and no waiting period
Paid professional development time and student loan support
Company
Thrive Pet Healthcare
Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.
Founded in 2003
5001-10000 employees
H1B Sponsorship
Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$386MKey Investors
TSG Consumer Partners
2025-03-31Debt Financing· $350M
2023-07-12Private Equity· $36M
Leadership Team
Tad Stahel
Chief Executive Officer
Joseph Mazzarella
Chief Technology Officer
Recent News
2025-11-21
Company data provided by crunchbase