Call Center Analyst - Application Support jobs in United States
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NuAxis Innovations · 17 hours ago

Call Center Analyst - Application Support

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date2+ years exp

NuAxis Innovations is a federal IT company focused on enhancing customer experience in government solutions. The Call Center Analyst - Application Support will provide remote customer support for federal government systems and applications, primarily through phone and electronic communication.

CRMGovernmentInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Handling incoming phone requests from customers
Handling incoming electronic requests (Chat, Email) from customers
Creating, tracking and resolving application incidents and service requests
Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
Researching customer request to ensure accurate information and resolutions are provided
Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
Creating, updating and retiring service center knowledge documentation
Attend and participate in team meetings to surface and discuss process improvements and service offering changes

Qualification

Customer service experienceIT Helpdesk experienceBMC Remedy Service ManagementHDI Analyst CertificationMS O365Critical thinkingActive listeningEffective communicationSelf-Starter

Required

Two (2) + years' of customer service experience
High school diploma or equivalent
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire

Preferred

IT Helpdesk/Service desk or call center experience preferred
Bachelor's Degree preferred
Critical thinking/Problem Solving skills
Active listening skills and effective communication strategies
Self-Starter/Resourceful
Enterprise ticketing application experience - BMC Remedy Service Management experience preferred
MS O365

Company

NuAxis Innovations

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NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises.
dateFounded in 2002
location
Vienna, Virginia, USA
people-size201-500 employees
web-link
http://www.nuaxis.com

H1B Sponsorship

NuAxis Innovations has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (3)

Funding

Current Stage
Growth Stage

Leadership Team

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Raza Latif
CEO
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Recent News

PR Newswire
NuAxis Innovations Empowers Growth with Unanet
2025-09-30
Company data provided by crunchbase