Bydrec, Inc. · 13 hours ago
ServiceNow ITOM Architect - LATAM
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expBydrec, Inc. is a California-based company that connects top Tech talent from Latin America with U.S. companies looking to expand their development teams. They are seeking a highly skilled ServiceNow ITOM Architect/Senior Consultant to lead the end-to-end ITOM implementation, drive customer workshops, gather requirements, and ensure scalable and reliable ITOM solutions.
SoftwareWeb Development
Responsibilities
Design and implement ServiceNow Discovery for on-premises, cloud, and hybrid environments
Configure MID servers, credentials, schedules, probes, and sensors. Ensure proper CMDB loading and maintenance, in accordance with the CSDM
Troubleshoot discovery issues and optimize performance and coverage
Validate CI relationships and data quality through reconciliation and normalization
Design and implement a top-down, tag-based service mapping
Define business services, application services, and dependencies
Collaborate with application and infrastructure teams to validate service maps
Ensure that service maps support incident, change, and event management use cases
Implement and configure ServiceNow Event Management (ITOM Health)
Integrate monitoring tools (e.g., Dynatrace, Splunk, SolarWinds, CloudWatch, and Solaris, etc.). Configure event rules, alert aggregation, correlation, and noise reduction
Enable automated workflows for incident creation and remediation
Support for status dashboards and service status views
Design and develop integrations using REST, SOAP, MID Server, and IntegrationHub
Implement bidirectional integrations with monitoring, asset, and third-party systems
Manage authentication methods (OAuth, Basic, API Keys, Certificates)
Ensure secure, scalable, and high-performance integrations
Define the ITOM architecture aligned with standards and business best practices
Ensure CMDB governance, data quality, and CSDM compliance
Provide technical guidance and mentorship to junior developers and consultants
Support solution design, estimations, and pre-sales activities as needed
Qualification
Required
8 - 12+ years in IT Service Management, with strong hands-on experience in ServiceNow ITOM
Strong Hands-on Experience with ServiceNow ITOM Modules: Discovery, Service Mapping., Event Management (ITOM Health)
Deep understanding of CMDB, CI relationships, and CSDM framework
Experience with MID Server architecture and infrastructure protocols (SNMP, WMI, SSH, PowerShell, APIs)
Proven expertise in ServiceNow scripting (JavaScript, Business Rules, Script Includes)
Experience with monitoring tools integrations
Strong troubleshooting and problem-solving skills
Strong expertise on OOB AI ITOM use cases implementation
Company
Bydrec, Inc.
Bydrec, Inc. matches top IT talent in South America to highly desirable U.S. companies.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase