DMI · 1 day ago
Help Desk / IT Solution Center (ITSC) Manager
US-VA-Quantico
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Help Desk / IT Solution Center (ITSC) Manager to manage and operate a centralized service desk, oversee user support, and ensure timely resolution of technical issues.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manages and operates a centralized service desk
Oversees User Support and Help Desk Specialist resolving request/problem incidents
Ensures all tickets are properly resolves as quickly as possible
Coordinates technical support from other administrators and developers as required
Measures effectiveness of incident/problems to determine resolution rates, potential system wide issues
Qualification
Required
Minimum of ten (10) years of experience, of which at least five years must be specialized
Specialized experience includes: management of help desks in a multi-server environment
Comprehensive knowledge of PC operating systems, e.g. Windows
Knowledge of networking and mail standards
Supervision of help desk employees
General experience includes information systems development, network and other work in the client/server field, or related fields
Demonstrated ability to communicate orally and in writing
Positive customer service attitude
Experience in the day-to-day operation of a service desk
Experience with customer relationship management
Minimum Microsoft Certified Solutions Associate (MCSA) certification at start
Position shall meet the requirements of an ITA II per the DoD 8570.01-M
Requires minimum of Security Plus certification or equivalent
This position requires the person(s) to be eligible and adjudicated to TS/SCI clearance level at contract start
Must be a U.S. Citizen
Preferred
ITIL training and/or certification a plus
Benefits
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
Company data provided by crunchbase