Children's Hospital of Philadelphia · 4 hours ago
Care Network Manager
Drexel Hill, PA
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $115K/yr
10+ years expChildren’s Hospital of Philadelphia (CHOP) is a leading pediatric healthcare provider, and they are seeking a Care Network Manager to oversee the daily operations of the Care Network office. This role involves developing and implementing programs and policies to ensure quality patient care services while managing fiscal viability and sustainability for the Care Network.
Child CareHealth CareHospitalMedicalNon Profit
Responsibilities
Access & Revenue Cycle Management
Manage Access (Patient, Access, Revenue Cycle), including Access, Scheduling, Registration, billing and cash collection processes and Provider template management as appropriate
Review Financial and Operational data and dashboards, EPIC Reports and Workques (i.e., CRWQs, Claim Edits, Patient Edits, Registration, Copays, Open charts, Productivity user scorecards, etc…), and take action as appropriate
Oversee staff training and education related to Access and Revenue Cycle Management
Partner with nursing, physicians, and ancillary staff to ensure smooth patient flow while managing daily and master schedules. Work with practice groups as necessary to continually improve department operations
For Primary Care and Urgent Care Sites, Lead and participate in billing meetings, reviewing & sharing data, follow up with issues and/or trends, making changes as appropriate
For Primary Care sites, lead and manage Value Based Care initiatives, data and processes
For Primary Care sites, as it pertains to the site(s), lead and participate in billing meetings, reviewing & sharing data, follow up with issues and/or trends, making changes accordingly
For Primary Care sites, manage Provider Scheduling Templates, modifying as appropriate
Service Coordination with Divisions/Department, Community Relations, Community Programs & Research
When applicable/feasible, participates in Departmental community service activities
Work in collaboration with site leadership and community coordinator, assess community needs and support the implementation of new programming in the center
Support and manage special events and programs. Coordinates the administrative and financial aspects of all research and community related activities performed on site
Oversee the development of promotional activities for the site including community-based marketing, and website updates
For Specialty Care sites, responsible for the daily management of Centers, including Surgery and Imaging Modalities
For Primary Care sites, participate in the planning and implementation of systems, procedures and staffing for start-up and ongoing clinical and administrative programs (examples include Refugee Clinic, CGRC Co-location of Behavioral Health Services)
Facility Operations Management
Ensure all areas of accountability are compliant with all federal, state, and local regulatory requirements. Complies with annual educational requirements including HIPAA, OSHA, Safety, and CLIA for all staff ensuring facility is operational, in good working order, clean and safe
Oversee the Environment of Care Rounds, Security, Safety and Fire Drills
Coordinate CHOP Building Maintenance Technicians (BMT) for Preventive Maintenance and repairs. Coordinate facilities repairs with landlords as appropriate
Manage relationships, contracting and facility needs with CHOP Vendors and Landlords
NJ operations manual oversight (for DOH site visits)
For Specialty Care sites, work with Clinical Team to oversee sterile processing and other processes relevant to services at sites, including staffing, patient throughput, and staff engagement
Finance & Data Management
Prepare annual operational, Labor and Visit Volume budget(s) as appropriate, manage budget(s) daily/monthly. Plan for Capital Requests. Manages Special Purpose Funds
Review P&Ls and maintaining operating expenses within the budgetary target
Review LDRs, managing FTEs, Overtime, Position Control and Staffing to Volumes and works within budgeted targets
Responsible for monthly volume, as appropriate, revenue and expense variance analysis reporting and take measures/action accordingly
Demonstrate cost conscious awareness by comparing and analyzing budget visits, revenue, and expenditures monthly. Effectively utilizing staff, space, and supplies within budgetary restraints
Lead and achieve fiscal goals regarding co-pay collection, other billing and managed care standards and benchmarks
Process and manage Invoices, Purchase Orders (PO’s) and Check Requests
Oversee the ordering and manage adequate supply inventory, using just-in-time cost control purchasing processes, optimizing inventory levels to ensure enough stock is available to meet demands without excessive surplus
Work with Supply Chain to secure competitive pricing, contract management & negotiations to minimize expenses as appropriate
Identify financial stewardship opportunities
Review data, performance, and dashboards, utilize data driven decisioning making to implement changes, maintain or improve performance, follow up with issues and trends, making changes accordingly
HR & People Management
Manage the recruitment, orientation, and retention of staff
Manage Performance of staff directly and/or in collaboration with others. Participates in performance reviews, identifying goals, objectives and learning plans
Ensure compliance regarding mandatory education, compliance, and other organizational requirements
Lead staff development, training and in-services, dedicating time for training and development. Encourages continuous growth and helps staff to work to the highest level of their role and ensure skills are up to date
Responsible for supporting and participating in Employee Engagement & Recognition, ODEI, team building and wellness initiatives, as well as a positive workplace environment, where staff feel valued and appreciated
Keep staff informed of Hospital clinical and operational initiatives, policies, procedures and protocols, systems, and standards. Enforces and assists in the interpretation of CHOP’s Human Resources Policies and Procedures, including employee relations, rules of conduct, disciplinary action, grievance procedures, and other personnel issues
Management and oversight of all systems including Workday and Kronos
Operations
Responsible for managing all daily operations of the site, ensuring service excellence in all aspects of practice operations
Ensures departmental standards, policies, guidelines, and protocols are implemented at site/department level. Implements any new or changes to policies and/or procedures as needed
Enforce and Implement site policies and procedures, ensuring all areas of accountability are compliant with all federal, state, and local regulatory requirements
Ensure annual site licenses are maintained, are up to date, processing reapplications and payments as appropriate
Responsible for managing all aspects of Qgenda for a particular site(s) which may include Provider Schedules and RAM (Room Allocation Management)
Oversee and maintain Staff Schedules
Follow CHOP, Network and office/department Downtime policies and processes
Work with Digital & Technology Services (DTS) to provide support services to ensure optimal performance of all IS/IT related operations on site. Provides oversight for daily Digital & Technology Services operations as well as coordination and implementation of longer term DTS projects by working with site personnel and DTS
Ensure compliance with CHOP Policies and Procedures are followed
Standardization of operations procedures, KPI’s, and metrics to improve efficient delivery of care. Resolve issues, oversee root cause analysis to improve processes and services
Participate in Care Network or enterprise-wide meetings and workgroups as needed. Shares information with team as appropriate
Lead various projects and initiatives at the site or within the Ambulatory Care Network, as appropriate
Lead and participate in QA/QI projects within the Practice/site(s)
Patient Family Experience
Review and analyze Press Ganey and Family Relations reports, data, and feedback. Share data and trends with team. Oversee Patient Family Experience workgroups at site level
Perform service recovery by responding to patients, their families and staff regarding issues related to access, service or patient care in a timely and helpful manner. Escalating as appropriate. Performs review of event and makes changes accordingly
Continuously review systems and processes to make improvements to enhance patient and provider experience
Foster an environment that is customer service oriented, with “customers” defined as patients, their families, physicians, internal staff, and external parties. Partners with leadership for training, in-services, and de-escalation processes
Strategy
Participate in Ambulatory Departmental planning initiatives, including administrative meetings, retreats, work groups and subcommittees, as appropriate
Work with the Site Medical Director, divisions and Ambulatory Leadership to identify opportunities for growth
Manage and promote an environment of standardization network approach to promote clinical outcomes, patient and staff & provider experience, clinical and operational effectiveness and continuous improvement of performance
For Primary Care sites, support strategic & Financial Planning efforts, demonstrating an understanding of the primary care market in an underserved service area and determines when alliances should exist
For Primary Care sites, participate in and implement business plans for new services, including the evaluation and analysis of required resources including physicians, support staff, capital, demand forecast and projected income and potential funding sources
For Primary Care sites, develop and achieve site based strategic initiatives that complement the Primary Care Centers’ and Ambulatory Department’s goals and objectives
Team Communications
Lead and participate in office staff and provider Meetings, office Daily Huddles. Round and connect with staff daily
Cascade communications and updates to team, escalating issues and keeping Leadership informed of updates as appropriate
Attend and actively participate in Manager, Leadership and other meetings as required
Serve on Hospital and Ambulatory committees and projects as requested by the Ambulatory Leadership
Qualification
Required
High School Diploma / GED Required
At least ten (10) years healthcare-related work experience Required
Ability to work collaboratively with physicians, staff, executives of matrixed organizations, academic leadership and others. (Required proficiency)
Demonstrated success in leading large-scale change initiatives across integrated health system. (Required proficiency)
Strategic visionary thinker who is able to work collaboratively with diverse stakeholders to envision and execute strategic plans to ensure breakthrough performance. (Required proficiency)
Facile abilities to interpret reports, analytics and budget basics. (Required proficiency)
Microsoft Outlook, Word, Excel & PowerPoint skills (Required proficiency)
Preferred
Bachelor's Degree Healthcare Administration, Business, Finance or similar field of study Preferred
Master's Degree Preferred
At least seven (7) years in a leadership position in a medical office setting, emphasizing access, capacity management, internal controls, operational management in a highly matrixed organization. Preferred
Benefits
This job is eligible for an incentive program.
At CHOP, we are committed to fair and transparent pay practices.
Company
Children's Hospital of Philadelphia
Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia has been the birthplace for many dramatic firsts in pediatric medicine.
10001+ employees
H1B Sponsorship
Children's Hospital of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (175)
2024 (170)
2023 (140)
2022 (115)
2021 (70)
2020 (53)
Funding
Current Stage
Late StageTotal Funding
$33.35MKey Investors
UnitedHealthcare Community PlanNational Cancer InstituteBill & Melinda Gates Foundation
2025-12-10Grant· $1.7M
2025-09-29Grant· $1M
2025-06-18Grant· $1M
Leadership Team
Adam Resnick
Director of the Center for Data Driven Discovery in Biomedicine (D3b)
Benjamin Laskin
Chief of Nephrology
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