TEKsystems · 14 hours ago
Care Management Support Coordinator II - J01003
United States
Full-time
Remote
New Grad, Entry Level
$23/hr - $23/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Care Management Support Coordinator II. The role involves supporting administrative care management activities, performing outreach, and scheduling services while serving as a point of contact for members and providers.
Information Technology
Responsibilities
Call Center making outbound calls supporting Care management Team
Fast Paced Call Center -making outbound calls to existing members
Calling existing members and discussing member’s care/ medical reasons for members to sign up for the program
Enrolling members into Care Management program
Production/Sales based role-They will be monitored on the number of members they sign up for program, call volume and caseload
Making a minimum of 60 calls per day in a fast-paced environment
Data Entry into True Care
Ability to navigate multiple systems
Excel exp required for basic reporting
Healthcare experience required!
Call Center Experience Required
Sales experience highly preferred ability to make sale pitch to existing members
Role may change at some point-must be open to change and flexible on types of calls they are making (depends on need of business) they will remain on the phones but the types of calls they handle can vary
Provides outreach to members via phone to support with care plan next steps community or health plan resources questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
May apply working knowledge of assigned health plans activities and resources
Serves as the front-line support on various member and/or provider inquiries requests or concerns which may include explaining care plan procedures and protocols
Supports member onboarding and day-to-day administrative duties including sending out welcome letters related correspondence and program educational materials to assist in the facilitation of a successful member/provider relationship
Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health SDOH needs
Qualification
Required
Candidates MUST reside in MST/PST
Supports administrative care management activities including performing outreach, and scheduling services
Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines
HIGH VOLUME Outbound calls to members, providers, and staff
Call Center making outbound calls supporting Care management Team
Fast Paced Call Center -making outbound calls to existing members
Calling existing members and discussing member's care/ medical reasons for members to sign up for the program
Enrolling members into Care Management program
Production/Sales based role-They will be monitored on the number of members they sign up for program, call volume and caseload
Making a minimum of 60 calls per day in a fast-paced environment
Data Entry into True Care
Ability to navigate multiple systems
Excel exp required for basic reporting
Healthcare experience required!
Call Center Experience Required
Role may change at some point-must be open to change and flexible on types of calls they are making (depends on need of business) they will remain on the phones but the types of calls they handle can vary
Provides outreach to members via phone to support with care plan next steps community or health plan resources questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
May apply working knowledge of assigned health plans activities and resources
Serves as the front-line support on various member and/or provider inquiries requests or concerns which may include explaining care plan procedures and protocols
Supports member onboarding and day-to-day administrative duties including sending out welcome letters related correspondence and program educational materials to assist in the facilitation of a successful member/provider relationship
Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health SDOH needs
Preferred
Sales experience highly preferred ability to make sale pitch to existing members
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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