Transcarent · 1 day ago
Intake Coordinator
United States
Full-time
Remote
Entry Level
$23/hr - $23/hr
1+ years expTranscarent is a company focused on providing comprehensive health and care solutions. The Intake Coordinator will be responsible for delivering exceptional support to members seeking surgical care, ensuring they understand their benefits and guiding them through the care experience.
Health CarePersonal HealthSoftware
Responsibilities
Accountable for engaging, educating, and qualifying new and existing members on our Surgery Care program offering and ensuring all benefits are clearly articulated and understood
Convert leads into users of the care experiences offered to the Members
Depending on the client, offer additional services and then route the call to the pod member who can best assist the member in next steps
Provide exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment
Offer member guidance, including verification of benefits
Ask probing questions to recognize additional patient needs
Partner with internal clinical professionals in providing member guidance
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Are available to work a Monday-Friday shift, from 12:00pm-9:00pm CST (11:00a-8:00p MST/10:00a-7:00p PST)
Adjust shift/scheduling based on the needs of the organization (including occasional paid overtime, shift differential, and working holidays)
May or will work evening/overnight shifts on a rotating schedule
Qualification
Required
1 year of experience in a customer service and/or sales call center role
Verifiable strong ability to influence
Ability to work effectively in a team environment
Strong critical thinking and problem-solving skills
Ability to effectively organize work activities to meet deadlines
A “delight the customer” attitude
Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM tools (Salesforce), IM/video conferencing (Slack/Zoom), and telephones efficiently
Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times
Excellent communication skills (spoken and written) in English; comfortable talking on the phone for extended periods of time and replying to emails in a timely manner
Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily
Ability to build long-lasting relationships, provide professional and knowledgeable guidance
Exemplify great team-oriented behavior to achieve goals
Possess a competitive drive and entrepreneurial confidence to succeed, a high level of ownership, accountability and initiative
A designated, distraction-free home office space with ability to hard wire connect to high-speed internet (no Wi-Fi)
Are available to work a Monday-Friday shift, from 12:00pm-9:00pm CST (11:00a-8:00p MST/10:00a-7:00p PST)
Adjust shift/scheduling based on the needs of the organization (including occasional paid overtime, shift differential, and working holidays)
May or will work evening/overnight shifts on a rotating schedule
Benefits
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Company
Transcarent
Transcarent is a provider of a healthcare platform that facilitates improved outcomes and cost-effective decisions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$905MKey Investors
62 Ventures,General Catalyst7wire Ventures,General CatalystHuman Capital,Kinnevik
2025-04-08Series D· $481M
2024-05-02Series D· $126M
2022-01-11Series C· $200M
Leadership Team
Glen Tullman
Chief Executive Officer
Praful Kaul
Chief Technology Officer
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase