Storage Solutions - A Jungheinrich Company · 2 hours ago
Software Support Engineer
Erlanger, KY
Full-time
Onsite
New Grad, Entry LevelStorage Solutions - A Jungheinrich Company provides innovative supply chain and warehouse automation solutions. As a Software Support Engineer, you'll be the first line of support for customers experiencing issues with our Invar Warehouse System software and will collaborate with internal teams to resolve complex issues.
LogisticsTransportation
Responsibilities
Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software
Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages
Maintain, track, and escalate support tickets as needed to ensure timely resolutions
Monitor customer production environments to identify and proactively address potential issues
Assist in testing new software releases and custom implementations, providing valuable feedback to the development team
Set up internal development PCs and test servers to support new implementations
Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment
Qualification
Required
A recommended degree in Computer Information Technology, Computer Science, or equivalent experience
Strong verbal and written communication skills
Experience with Windows environments (required)
An ability to work both independently and collaboratively in a fast-paced environment
Preferred
A working knowledge of SQL (preferred but not required)
Experience with C# .NET is a plus
Benefits
Competitive Salary and Bonus Structure
Generous Paid Time Off
Medical, Dental, and Vison Benefits
401K with Company Match
Company HSA Contribution
Professional Growth Opportunities
Company
Storage Solutions - A Jungheinrich Company
Storage Solutions - A Jungheinrich Company is comprised of a team of warehouse and automation design experts who collaborate and partner with distribution or fulfillment operations throughout North America and worldwide.
Founded in 1978
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
MFG Partners
2020-12-03Private Equity
Leadership Team
Tim Bangert
Chief Operating Officer
Eric M.
Chief Customer Officer
Recent News
Inside INdiana Business
2022-06-29
Company data provided by crunchbase