Student Quarters · 5 hours ago
General Manager
Austin, TX
Full-time
Onsite
Mid, Senior Level
$72K/yr - $75K/yr
2+ years expStudent Quarters is a company focused on providing premier living spaces for students. They are seeking a General Manager to oversee the management of an apartment community, ensuring effective personnel management, strategic leasing, financial management, and exceptional customer service.
Commercial Real EstateReal EstateReal Estate Investment
Responsibilities
Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching, and development programs
Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews, corrective action reviews, and termination paperwork
Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
Direct the entire turn process per company standards
Effective time management and general organization skills
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
Effectively show, lease, and move in prospective residents
Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis
Manage an excellent customer service program
Manage resident retention and service request follow-up programs
Monitor an effective preventative maintenance program
Monitor service request turnaround and ensure the responsiveness of the maintenance staff
Accurately complete required reports as outlined in the SQ standards as well as additional reports requested by owner and/or supervisor(s)
Perform apartment inspections quarterly as well as prior to move-in and move-out
Manage property risk effectively by communicating incidents and potential liabilities
Responsible for the general upkeep and cleaning of the office, clubhouse, and buildings
Perform other duties as assigned by the supervisor
Qualification
Required
A minimum of two years of property management experience is highly preferred
Ability to perform intermediate mathematical functions
Ability to understand and perform all on-site software functions
Must have experience with managing a team of people
Intermediate knowledge of Microsoft and Google platforms
Verbal and written communication skills
Create relationships
Professional and neat appearance
NAA or lease auditing experience
Experience effectively managing a property curb appeal
Must be able to pass a background check
Must be able to pass a General Manager Assessment
Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts
Excellent verbal and written communication skills
Must be able to work any of the seven days of the week and overtime hours when requested
Travel may be required as necessary to attend training and other company functions
Preferred
A working knowledge of Entrata Software is highly preferred
A high school diploma or equivalent is highly preferred
A college degree or extensive experience in property management preferred
Benefits
Dental, Health, and Vision Insurance
401k Options
Short Term and Long Term Disability and Company Paid Voluntary Life
Paid Time Off, including a day off on your birthday
Paid Holidays and Floating Holidays
16 Hours of Paid Volunteer Time
LGBTQ+ Friendly Workplace
Age-Inclusive
Hiring Heroes Program
Parental leave
Company
Student Quarters
Student Quarters, LLC was established in 2013 to acquire, reposition and manage student housing communities in the United States.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Lynch
Chief Investment Officer & Chief Financial Officer
Andrew Layton
Chief Acquisition Officer / Chief Compliance Officer
Company data provided by crunchbase