Cherokee Federal · 4 hours ago
Help Desk Technician II
Lakewood, CO
Full-time
Hybrid
Mid Level
$25/hr - $28/hr
3+ years expCherokee Federal is a team of tribally owned federal contracting companies providing support and solutions to federal and commercial customers. They are seeking a Help Desk Technician II to provide first-line IT support to National Park Service personnel, including troubleshooting and resolving end-user IT-related issues.
GovernmentNon ProfitProfessional ServicesPublic Relations
Responsibilities
Perform first call resolutions for common issues, customer training, and advanced (equivalent Tier II support) troubleshooting and support
Troubleshoot, resolve and provide solutions to end-user problems involving workstations, laptops, tablets, smartphones and standard software/applications
Analyze software and business applications; troubleshoot issues
Respond to issues and requests over the phone, via email or in person
Follow up with customers, ensuring their issues and requests are resolved
Ability to work cooperatively and independently to research and document issues and solutions
Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user
Walk the customer through the problem-solving process
Other service desk duties as assigned
Qualification
Required
3 years of relevant work experience
Advanced knowledge of computer software systems, including databases, office applications, and operating systems
Excellent analytical and diagnostic skills
Advanced knowledge of help desk software and remote-access systems
High-level communication skills
Ability to troubleshoot complex hardware and software issues
Intermediate experience with Active Directory, Windows Server and Workstation operating systems
Understanding of TCP/IP and basic commands to resolve network connectivity issues
Intermediate to advanced experience with DHCP
Advanced experience with Microsoft Configuration Manager Console (SCCM) and client deployments
Familiarity with Google Apps/Gmail & Microsoft Outlook
Utilize remote tools to support remote users
Adherence to Service Level Targets or Agreements
Must pass the pre-employment qualifications of Cherokee Federal
Preferred
Bachelor's Degree (Computer Science, IT, or relevant field preferred)
COMPTIA A+ certification preferred
Benefits
Medical
Dental
Vision
401K
Company
Cherokee Federal
Cherokee Federal, a division of Cherokee Nation Businesses, is a trusted team of government contracting professionals who can rapidly build innovative solutions.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Clint Bickett
Chief Operating Officer
Charity Mackenzie
Executive Staff Coordinator to VP of HR and CIO
Recent News
2025-11-18
2025-09-02
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