Western Governors University · 14 hours ago
Credential Intake Assistant
United States
Full-time
Remote
Entry Level
$17.35/hr - $25.19/hr
1+ years expWestern Governors University is dedicated to expanding access to higher education through innovative online programs. As a Credential Intake Assistant, you will ensure that academic credentials and transcripts are accurately processed and recorded, supporting prospective and continuing students in their educational journey.
Higher Education
No H1B
Hiring Manager
McKenzie Pew
Responsibilities
Process and evaluate transcript and credential requests for prospective and continuing students, ensuring each request is handled accurately and in a timely manner
Act as an individual contributor supporting a variety of routine and standardized responsibilities within the Credential Evaluation team
Maintain assigned aspects of the academic record by receiving and organizing student documentation under consideration for review, and accurately recording results in the appropriate systems
Maintain all pertinent records in compliance with federal and state laws, as well as university regulations and policies
Apply policies and procedures consistently so that requests are accurate, fair, helpful, and quick, working efficiently and reporting work time accurately to be good stewards of students’ tuition dollars
Collaborate with a team lead and supervisor/manager as needed to resolve questions, share information, and support team and department objectives
Perform other related duties as assigned in support of students and the Academic Records & Credentials function
Qualification
Required
High school diploma or equivalent
Demonstrated ability to analyze information, assess documentation, and come to appropriate, policy‑aligned conclusions
Strong attention to detail and accuracy, with the ability to maintain complete and compliant records while meeting quality assurance standards for accuracy and customer service
Ability to manage multiple tasks, prioritize workload effectively, and thrive in a challenging, fast‑paced environment with deadlines and defined work expectations
Proficiency in Microsoft Office and similar software applications, along with the ability to effectively use robust web‑based and networked applications to maintain and analyze information critical to daily work
Understanding of how to apply FERPA regulations and other relevant policies to business processes related to student records
Professional written and verbal communication skills, with receptiveness to feedback and coaching and the ability to work both independently and as part of a collaborative team
Preferred
One or more years of related experience supporting records, credentials, or similar administrative processes
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
2025-12-02
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