The Hartford · 19 hours ago
Workers' Compensation Claim Administrator
United States
Full-time
Remote
Entry, Mid Level
$52K/yr - $78K/yrThe Hartford is an insurance company committed to making a difference and helping others achieve their goals. The Workers’ Compensation Claim Administrator role involves managing claims within established procedures while providing exceptional customer service and ensuring compliance with statutory and ethical requirements.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
Responsibilities
Effectively manage workers’ compensation claims requiring coverage and compensability investigations as identified from First Notice of Loss in multiple jurisdictions
Identify co-morbid conditions/prior conditions that may affect the original or ongoing compensability decision of the claim
Provide benefit oversight and file disposition appropriate for claim complexity and adherence to statutory guidelines for all claims
Leverage a network of internal partner resources such as: nurses, utilization review, and subject matter experts to help with disposition of the claim
Identify and investigate potential fraud red flags, inclusive of referral to SIU
Provide exceptional customer service by establishing and maintaining productive business relationships with internal and external customers through written and verbal communication
Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions, such as coverage analysis, compensability decisions, escalation of injury complexity, attorney representation, and potential red flags
Leverage contemporary technology to achieve accurate and efficient claim outcomes
Consistently demonstrate professional diplomacy during all interactions with customers
Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
Embrace a culture of continuous improvement
Qualification
Required
Ability to meet productivity targets in a fast-paced, team-oriented environment
Excellent written and communication skills with the ability to resolve service issues
Possess strong time management and organizational skills
Ability to adapt and flourish using industry-changing workflows
Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
Ability to self-manage competing priorities while delivering accurate work within key timelines
Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
HS Diploma required
Preferred
Prior workers' compensation insurance claim handling is preferred
Demonstrated passion for delivering a superb customer experience
Bachelor's Degree is preferred
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
Founded in 1810
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
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