Carvana · 12 hours ago
Service Manager
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expCarvana is a company that prioritizes quality and customer satisfaction in the car buying experience. The Service Manager, Dealership Operations is responsible for overseeing the dealership's service operations, ensuring compliance, and driving customer satisfaction and profit growth.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Lead all aspects of the dealership’s Service operations to achieve revenue, gross profit, and customer satisfaction targets
Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, technician efficiency). Implement action plans to hit targets
Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management)
Partner with Parts Manager to improve workflow, reduce cycle times, and maximize shop and parts department throughput
Monitor warranty processes to ensure compliance and maximize claim recovery
Continuously improve customer experience, speed of service, and first-time fix rate
Ensure the service facility is well-maintained, clean, and fully compliant with brand and OEM image standards
Directly manage service vendors (e.g., paint and body, detail to ensure efficient, high quality work at a competitive cost. Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers
Serve as a liaison with OEM representatives for service
Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs
Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues
Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support
Recruit, hire, and retain high-performing Service team; maintain a bench of candidates for key positions
Improve, sustain and oversee training, certification, and career progression programs for associates at all levels
Deliver competency-based feedback and performance reviews to drive accountability and growth
Mentor service associates to strengthen leadership capabilities, functional expertise and operational execution
Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership
Identify and prioritize opportunities for process and performance improvement across fixed operations
Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience
Hold teams accountable for measurable results from continuous improvement efforts
Qualification
Required
Minimum of 5 years of management experience either in automotive or a lean manufacturing environment
A valid driver's license + clean driving record
Proven track record of leading and developing associates
Proven ability to obtain project deliverables and company metrics
Knowledge of lean manufacturing principles; understanding of the Toyota Production System problem solving model is a plus
An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)
Excellent oral and written communications skills
Ability to work with and through teams to achieve results
Strong analysis and decision making ability
Proficient computer skills
Must be able to read, write, speak and understand English
Must be at least 18 years of age
A clean driving record with no more than two moving violations or DUI's in the last three years
Work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
Use personal protective equipment to prevent exposure to hazardous materials
May be requested to work overtime and weekends for special programs and events
Frequent standing and sitting with varying periods of each
Lift up to 40 pounds frequently
Walk up to three miles each day
Benefits
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy, both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Shekita Hayes
Co-Founder/COO
Recent News
Business Wire
2026-02-03
Benzinga.com
2026-02-03
Company data provided by crunchbase