Toast · 4 hours ago
Manager, Consumer Protection & AI Compliance
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$128K/yr - $205K/yr
7+ years expToast creates technology to help restaurants and local businesses succeed in a digital world. They are seeking a Manager of Consumer Protection & AI Compliance to lead their Corporate Consumer Compliance and AI program, ensuring compliance with regulatory requirements and partner expectations.
DeliveryPoint of SaleSaaS
Responsibilities
Lead the Corporate Consumer Compliance program for enterprise consumer protection, marketing, sales, and AI regulatory matters
Act as the subject matter expert on consumer and AI laws and regulations impacting Toast and Toast merchants
Owns the interpretation, governance framework, and enterprise requirements for AI regulations. Partners with Product Consumer Compliance and other compliance domain leaders to communicate requirements and oversee consistent implementation within their respective areas of responsibility, including product development lifecycles
Enhance, manage, and oversee the Compliance Complaint Management Program in accordance with regulatory requirements, partner requirements, and industry best practices. Monitor, observe trends, investigate and conduct root cause analysis of complaint data. Communicate findings and recommended actions to business partners and Compliance leadership, as needed
Develop, implement, and manage Corporate Consumer Compliance policies and associated training for marketing, sales, advertising, consumer protection, and AI regulations
Monitor, assess, and communicate applicable regulatory changes related to Corporate Consumer Compliance and AI. Oversee efforts to achieve compliance with regulatory changes
Escalate, prepare materials, and present compliance and complaint-related risks, gaps, and issues to relevant committees, business partners, and leadership, including the Director of Enterprise Risk and Compliance and the Chief Compliance Officer
Partner with cross-functional stakeholders and peer compliance leaders to ensure regulatory requirements, risks, and issues are clearly defined, understood, and appropriately governed across enterprise functions and product compliance programs
Qualification
Required
Bachelor's Degree required
7+ years of experience in a risk, compliance, or audit role at a technology company or financial (Fintech preferred) institution
Extensive understanding global consumer laws and regulations, including but not limited to, EU AI Act, U.S. state AI regulations, TCPA, CTIA, UDAP, CAN-SPAM, state wiretapping statutes, and relevant financial consumer rules such as Reg E, Electronic Global Signature Acts, Fair Credit Reporting Act, sales practices, marketing practices, UDAAP, SCRA, FDCP, and state consumer protection rules
Experience managing, analyzing, and reporting consumer complaints
Experience designing or implementing regulatory governance frameworks for emerging technologies (e.g., artificial intelligence), including cross-functional coordination and change management
Ability to read and interpret complex regulatory language, synthesize, and articulate in an easily digestible manner
Strong critical and analytical thinking, decision making, and innovative problem-solving skills
Excellent verbal and written communication skills
Ability to drive action and build consensus among cross-functional stakeholders
Ability to adapt in challenging and changing situations, comfortable dealing with ambiguity and uncertainty
Detail oriented with the ability to meet firm deadlines
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalBessemer Venture Partners,Greenoaks,Tiger Global Management,TPGTCV,Tiger Global Management
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
The Motley Fool
2026-02-04
Benzinga.com
2026-02-03
Crunchbase News
2026-01-23
Company data provided by crunchbase